Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor’s or Master’s Degree in Computer Science, Information Systems, or related field

Category IT Support & Helpdesk

About this role

This role provides on-site network and systems support for a public sector organization, focusing on enterprise infrastructure, troubleshooting, and hardware management. The technician will ensure network stability and support physical server and network hardware.

Key Responsibilities

Support enterprise network infrastructure
Troubleshoot connectivity issues
Configure VLANs and switches
Manage physical servers and hardware
Maintain network documentation

Technical Overview

The environment involves enterprise network infrastructure, VLAN configuration, Windows Server, Active Directory, virtualization with Hyper-V, and physical hardware installation and troubleshooting.

Ideal Candidate

The ideal candidate is an experienced network and systems support technician with at least 2 years of hands-on experience in enterprise environments. They are skilled in troubleshooting, Active Directory, Windows Server, and physical hardware installation, with the ability to support public sector infrastructure.

Must-Have Skills

Network SupportSystems SupportTroubleshootingActive DirectoryWindows Server

Nice-to-Have Skills

VLANsLayer 2/3 switchingWireless Access PointsVirtual MachinesRack and StackStructured Cabling

Tools & Platforms

VisioLucidchartCommand-line tools

Required Skills

Network supportsystems supporttroubleshootingactive directorywindows servervlanlayer 2/3 switchingwireless access pointsvirtual machinesrack and stack

Hard Skills

Network SupportSystems SupportVLANsLayer 2/3 switchingWireless Access PointsVirtual MachinesMicrosoft Hyper-VRack and StackActive DirectoryWindows ServerTroubleshootingNetwork DiagramsCablingStructured CablingHardware Failures

Soft Skills

TroubleshootingDocumentationProblem-solvingTeamworkCommunication

Industry & Role

Industry Government/Public Sector

Job Function Providing enterprise-level network and systems support in a public sector environment

Role Subtype Network and Systems Support

Tech Domains Active Directory, Windows Server, Networking / TCP-IP

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

Network SupportSystems SupportNetwork TroubleshootingActive DirectoryWindows ServerVLANsLayer 2/3 switchingWireless Access PointsVirtual MachinesRack and StackStructured CablingHardware FailuresTroubleshootingNetwork DiagramsDocumentationPublic SectorOn-siteNetwork EngineerIT SupportHelp Desknetwork supportsystems supporttroubleshootingactive directorywindows servervlanlayer 2/3 switchingwireless access pointsvirtual machinesrack and stack

Deal Breakers

Lack of experience with enterprise network hardware, No experience with Active Directory or Windows Server, Unwillingness to work onsite

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