✦ Luna Orbit — IT Support & Helpdesk

Network Architect IV

at Insight Global

📍 Englewood, Colorado Onsite 💰 $59 – $74 USD / year Posted April 07, 2026
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Position Details

Salary $59 – $74 USD / year
Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Senior IT Support role providing on-site end-user support for macOS, iOS, and Windows 11, managing Microsoft 365 applications, and handling asset lifecycle with strong troubleshooting and documentation.

Key Responsibilities

  • Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems
  • Set up, configure, and maintain desktops, laptops, and mobile devices
  • Manage Microsoft 365 apps including Outlook, SharePoint, Teams, and OneDrive
  • Troubleshoot and resolve OS/software, printers, and peripherals
  • Document incidents and support onboarding/offboarding

Technical Overview

Technical scope includes support for macOS, iOS, Windows 11, and Microsoft 365 apps (Outlook, SharePoint, Teams, OneDrive) with emphasis on end-user productivity and ITSM workflow.

Ideal Candidate

The ideal candidate is a senior IT support specialist with strong macOS, iOS, and Windows 11 experience, plus Microsoft 365 administration and a customer-service mindset, capable of on-site end-user support and documentation.

Must-Have Skills

macOS supportiOS supportWindows 11 supportMicrosoft 365 administrationStrong troubleshootingOn-site support

Tools & Platforms

Microsoft 365OutlookSharePointTeamsOneDriveITSM platform

Required Skills

macOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDriveITSMService DeskTroubleshootingOn-site supportDocumentation

Hard Skills

macOSiOSWindows 11Microsoft 365OutlookSharePointTeamsOneDrivePrintersPeripherals

Soft Skills

Customer service mindsetTroubleshootingDocumentationCollaborationOnboarding/offboarding

Industry & Role

Industry Technology
Job Function Provide on-site and remote end-user IT support across hardware and software to maintain productivity and asset lifecycle.
Role Subtype IT Support Specialist
Tech Domains macOS, iOS, Windows 11, Microsoft 365, Outlook, SharePoint

Keywords for Your Resume

senior it supportmacosioswindows 11microsoft 365outlooksharepointteamsonedriveitsmservice deskonsiteconshohockenpennsylvaniatroubleshootingcustomer servicedocumentationonboardingmicrosoft 365 admin

Deal Breakers

On-site availability in Conshohocken, PA, Experience with macOS, iOS, and Windows 11, Full-time on-site role

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