Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

The Network & Desk Technician trains users and provides technical support by troubleshooting and repairing issues across hardware, software, internet access, and peripherals. The role also emphasizes user education on protecting Personal Identifiable Information (PII), policy compliance, and professional guest service.

Key Responsibilities

Educate users on securing Personal Identifiable Information (PII)
Troubleshoot and repair computer hardware, software, internet access, and peripheral equipment
Provide technical guidance and recommendations to resolve business problems
Analyze and implement process improvements
Follow company policies; protect company assets and provide professional guest service

Technical Overview

This position is hands-on technical support focused on diagnosing and resolving computer hardware, software, internet access, and peripheral equipment problems. It also includes producing guidance, recommending software changes, and supporting operations using computer and point of sale systems while maintaining quality assurance standards.

Ideal Candidate

The ideal candidate is an entry-level Network & Desk Technician who can troubleshoot and repair computer hardware, software, internet access, and peripheral equipment while educating users on how to secure Personal Identifiable Information (PII). They provide professional, timely support for guests and associates and follow company policies to protect company assets and maintain quality assurance standards.

Must-Have Skills

Troubleshoot and repair technical problems or issues related to computer hardwaresoftwareinternet accessand peripheral equipmentEducate users regarding procedures for securing Personal Identifiable Information (PII)Follow all company policies and procedures; protect company assets

Tools & Platforms

point of sale systems

Required Skills

Educate users regarding procedures for securing Personal Identifiable Information (PII)Train or instruct users in proper use of hardware or softwareTroubleshoot and repair technical problems (computer hardwaresoftwareinternet accessperipheral equipment)Technical guidance and recommendationsAnalyzerecommendand implement process improvementsConsult with users management vendors and techniciansAnalyze and provide recommendations for new or revised software productsProtect company assetsquality assurance expectations and standardspoint of sale systems

Hard Skills

Personal Identifiable Information (PII) security procedureshardware troubleshootingsoftware troubleshootinginternet access troubleshootingperipheral equipment troubleshootingtechnical guidance and recommendationsprocess improvementscomputing needs and system requirements analysissoftware product analysis and recommendationstraining userspoint of sale systemscomputer hardware repair

Soft Skills

educating usersprofessional positive timely guest serviceclear and professional languagewritten document accuracytraining motivating and mentoring employeesrole modeltact respect diplomacy confidentialitycustomer support communicationquality assurance adherence

Industry & Role

Industry Hospitality

Job Function Provide desk-side/network support through troubleshooting, repair, and user training with a strong PII/compliance focus.

Role Subtype Desktop Support

Tech Domains ITSM / ServiceNow

Keywords for Your Resume

Network & Desk TechnicianIT techniciandesk technicianPersonal Identifiable Information (PII)PIIuser traininghardware troubleshootingsoftware troubleshootinginternet accessperipheral equipmenttechnical guidanceprocess improvementscomputing needssystem requirementssoftware productscompany policies and proceduresprotect company assetspoint of sale systemsquality assuranceGuarantee of Fair Treatment/Open Door Policy processprofessionalguest services

Deal Breakers

Must be able to troubleshoot and repair computer hardware, software, internet access, and peripheral equipment, Must be able to educate users on securing Personal Identifiable Information (PII)

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