Position Details

Salary $20 – $24 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified (entry level position)

Education Not specified

Category Networking & Telecom

About this role

This entry-level Network Operations Center (NOC) Technician role supports connectivity issue triage, troubleshooting, and escalations. You will monitor submissions, open tickets based on node performance, document resolution steps, and meet SLA and call-quality goals.

Key Responsibilities

Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems
Monitor for new submissions and proactively open tickets based on node performance
Assist escalations from onsite resources and engage third party resources
Follow documented procedures to record issue resolution and ensure timely follow up
Meet Service Level Agreements, Call Length, Call Quality, and Documentation goals

Technical Overview

The job focuses on triaging tickets via email and telephone, monitoring for new submissions, and performing initial connectivity troubleshooting. The technician follows documented procedures, records resolution details, and routes/escalates issues to the appropriate technical teams, including third-party resources when needed.

Ideal Candidate

The ideal candidate is an entry-level NOC Tech 1 who can triage tickets and perform initial troubleshooting for connectivity issues. They communicate clearly with customers and onsite resources, document resolutions following procedures, and are available for variable shifts and occasional on-call work.

Must-Have Skills

troubleshooting skillsexcellent communication and customer service skillsavailable for variable day time shift workoccasional on-call shiftsself-starter with proven ability to work independently and with a teamfollow documented procedures to record issue resolutionmeet goals for Service Level AgreementsCall LengthCall QualityDocumentation

Nice-to-Have Skills

Basic network knowledge

Tools & Platforms

emailtelephoneinternal systems

Required Skills

ticket triagetroubleshootingconnectivity issuesescalationsissue resolution documentationservice level agreementscall lengthcall qualitychange managementcustomer service

Hard Skills

ticket triagetroubleshooting connectivity issuesticketing via emailticketing via telephonenetwork performance monitoringopen tickets based on node performanceissue resolution documentationservice level agreement (SLA) trackingcall lengthcall qualityrouting calls to technical team memberschange management events support

Soft Skills

excellent communication and customer service skillsability to work independently and with a teamself-starterprofessionalismstrong work ethicconfidentialitycommitment to integrityrelationship building with customers and technicians

Industry & Role

Industry Telecom

Job Function Provide NOC-level ticket triage, initial troubleshooting, and escalation coordination for connectivity and node performance issues.

Role Subtype NOC Technician

Tech Domains Networking / TCP-IP

Keywords for Your Resume

Network Operating Center- Tech 1NOC Tech 1Network Operations Center Technician 1Network Operations CenterNOCticket triagetroubleshootingconnectivity issuesescalationsonsite resourcesthird party resourcesdocumented proceduresissue resolutionService Level AgreementsCall LengthCall QualityDocumentationroute callschange management eventsvariable day time shift workon-call shiftscustomer serviceNetwork Operating CenterNOC Techniciancall qualitydocumentationbasic network knowledge

Deal Breakers

Must be available for variable day time shift work, Must be available for occasional on-call shifts, Must demonstrate effective troubleshooting and customer service communication

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