Position Details
About this role
This position provides technical support and onboarding for clients, troubleshooting hardware and software issues, and ensuring excellent customer service. It is ideal for candidates with strong problem-solving skills and a customer-focused approach.
Key Responsibilities
- Manage support tickets
- Troubleshoot OS and hardware issues
- Assist customers
- Provide technical support
- Ensure customer satisfaction
Technical Overview
The role involves supporting operating systems and hardware, managing support tickets, and assisting end-users in a fast-paced environment, primarily on-site in Tampa.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with strong troubleshooting skills and experience handling technical support tickets. They should excel in customer service and be comfortable working on-site in Tampa, FL.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No customer service skills, Unwilling to work on-site in Tampa, No experience with support tickets
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