About this role
Amazon Leo’s Network Operations Center is looking for a Network Support Engineer (L5) to provide tier 1 support for software defined network services. The role focuses on troubleshooting and escalating network incidents, monitoring performance, and improving operational processes through tooling and automation.
Key Responsibilities
- Respond to and escalate network incidents for connectivity, performance, and security issues
- Support deployment and onboarding of network capabilities across regions (satellites, gateway sites, points of presence)
- Monitor and investigate network performance to ensure operational uptime
- Build tools and refine operational procedures to improve network operations
- Manage severity 2 and 3 tickets during on-call rotations and document findings
Technical Overview
This position involves NOC operations for a global satellite network, including deployment onboarding support and performance monitoring across satellites, gateway sites, and points of presence. Required skills include network troubleshooting, severity 2/3 ticket handling, on-call rotations, and automation scripting using SQL, Python, or Bash with strong cloud networking concept knowledge.
Ideal Candidate
The ideal candidate is a mid-level network operations/support engineer with 4+ years of network engineering and 4+ years of technical support experience for large-scale networks. They are strong in NOC-style troubleshooting and documentation, have hands-on network monitoring with automation scripting in SQL/Python/Bash, and understand cloud networking concepts and core TCP/IP routing fundamentals.
Must-Have Skills
Experience troubleshooting and debugging technical systemsExperience troubleshooting and documenting findings4+ years of technical support experience4+ years of network engineering experience for large-scale networksincluding diagnosing network impacting issues.Experience with network monitoring and automation scripting using SQLPythonor Bash.In-depth understanding of cloud networking concepts.
Nice-to-Have Skills
Knowledge of distributed applications/enterprise applications4+ years of experience with satellite-based telecommunication networking - Hands-on experience working with satellite software defined networking technologiespacket forwarding architecturesand connectivity issues.Experience dealing effectively with partner teams during problem resolution and collaborating efficiently as a team.Bachelor's degree in electrical engineeringcomputer engineeringor equivalent
Tools & Platforms
SQLPythonBash
Required Skills
Network Support EngineerNetwork Operations Center (NOC)tier 1 supportsoftware defined network servicesincident responsenetwork troubleshootingdocumenting findingsnetwork monitoringautomation scriptingSQLPythonBashcloud networking conceptsTCP/IPDNSroutingswitchingseverity 2 and 3 ticketson-call rotationssatellitesgateway sitespoints of presence
Hard Skills
Network Support EngineerNetwork Operations Center (NOC)tier 1 supportsoftware defined network servicesincident responsenetwork incident escalationnetwork troubleshootingconnectivity problemsperformance degradationsecurity concernsdeployment and onboarding of network capabilitiesmonitoringtestingreporting of new network infrastructuresatellitesgateway sitespoints of presencenetwork performance monitoringoperational uptimeoperational excellencetools developmentoperational proceduresseverity 2 and 3 ticketson-call rotationsSQLPythonBashnetwork monitoring and automation scripting using SQLPythonor Bashcloud networking conceptsTCP/IPDNSroutingswitchingpacket forwarding architecturesconnectivity issuessatellite-based telecommunication networkingsatellite software defined networking technologies
Soft Skills
Timely incident responseEscalation disciplineDocumenting findingsCross-functional collaborationTeamwork with networksoftwareand security engineersPartner team collaboration during problem resolution
Keywords for Your Resume
Network Support EngineerLeo Networking SoftwareNetwork Operations Center (NOC)tier 1 supportsoftware defined network servicesnetwork-related incidentsdiagnosing and troubleshooting network issuesconnectivity problemsperformance degradationsecurity concernsdeployment and onboardingmonitoringtestingreportingsatellitesgateway sitespoints of presenceoperational uptimetoolsoperational proceduresseverity 2 and 3 ticketson-call rotationsSQLPythonBashcloud networking conceptsTCP/IPDNSroutingswitchingnetwork troubleshootingnetwork monitoring
Deal Breakers
Must have 4+ years of technical support experience, Must have 4+ years of network engineering experience for large-scale networks, Must have experience with network monitoring and automation scripting using SQL, Python, or Bash, Export Control Requirement: Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum
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