Position Details
About this role
This role involves leading and managing a North American HR Service Center, focusing on employee support, process optimization, and vendor management to deliver a high-quality HR service experience.
Key Responsibilities
- Lead HR Service Center operations
- Drive operational excellence
- Optimize HR processes
- Manage vendor relationships
- Collaborate with HR and IT teams
Technical Overview
The position requires managing HR support workflows, utilizing HRIS and support tools, and collaborating with various HR and IT teams to improve service delivery.
Ideal Candidate
The ideal candidate is a senior HR professional with extensive experience leading HR support teams and managing shared services. They possess strong leadership, process improvement, and collaboration skills, with a strategic mindset to enhance employee experience.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of leadership experience in HR support, Inability to work remotely, No experience with HR shared services
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