Position Details

Salary $25 – $28 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Sora Partners is hiring a Square POS System Support Specialist to install, train, and support NYC metro restaurant customers using Square POS. The role includes field support with occasional remote support and requires restaurant management experience with Square POS.

Key Responsibilities

Install Square POS hardware and configure terminals/printers
Train and support restaurant managers, staff, and decision makers on Square POS
Provide field and occasional remote customer support to resolve operational issues
Teach front-of-house and back-of-house workflows using POS terminology
Maintain professional customer communication and flexible scheduling for weekend/late-night needs

Technical Overview

You will support and troubleshoot Square POS in a restaurant environment, including onboarding, training, and setup of POS terminals and printers. The position mixes field work (travel to customer sites) with occasional remote support, requiring comfort with basic computer technology.

Ideal Candidate

The ideal candidate has restaurant management experience running Square POS in a restaurant setting as a supervisor or manager. They are comfortable with front-of-house and back-of-house terminology, can train restaurant staff and decision makers, and can provide both field and occasional remote support. They also live within the NYC metro and can handle a flexible schedule with weekend or late-night work.

Must-Have Skills

Square POSKnowledge and experience specifically using Square POS (not just general POS knowledge) in a management roleRestaurant management experience (as supervisors or Managers)Comfort using front and back of house terminologyReliable vehicleLegal vehicle InsuranceLegalgovernment-issued Driver's LicenseAbility to travel for field work (Mass Transit is not sufficient)Willingness to keep a flexible scheduleMust live within the NYC metro

Tools & Platforms

Square POS

Required Skills

Square POSPoint of Sale (POS) systemsrestaurant operationsfront of house terminologyback of house terminologybasic computer technologyPOS hardware setupterminal installationprinter setupfield trainingremote customer supportcustomer onboardingteaching restaurant staffcustomer serviceprofessional demeanorflexible schedule

Hard Skills

Square POSPoint of Sale (POS) systemsRestaurant operationsFront of house terminologyBack of house terminologyPOS hardware setupTerminal installationPrinter setupBasic computer technologyField trainingRemote customer supportCustomer onboardingTeaching restaurant staff

Soft Skills

Customer serviceCommunicationPublic speaking to groupsTeaching and trainingProfessional demeanorFriendly attitudeFlexibilityTenacityAdaptabilityGroup facilitationStakeholder managementHonesty

Industry & Role

Industry Consulting

Job Function Provide field and remote onboarding, training, and support for Square POS in the NYC metro restaurant market

Role Subtype Technical Support Specialist

Keywords for Your Resume

NYC Square POS- System Support SpecialistSquare POSPoint of SaleRestaurant POSPOS platformrestaurant managerrestaurant supervisorrestaurant operationsfront of house terminologyback of house terminologycustomer supportfield trainingremote supportbasic computer technologyinstallingtrainingsupportingterminalsprintersdriver's licensevehicle insurancereliable vehicleNYC metroMass Transit is not sufficientflexible scheduleweekend work

Deal Breakers

Must have experience specifically using Square POS in a management role (do not apply without this), Must live within the NYC metro, Field role requires reliable vehicle, legal vehicle insurance, and a legal, government-issued Driver's License (Mass Transit is not sufficient), Must be comfortable teaching groups of restaurant staff/managers/decision makers

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