About this role
Under the direction of the Executive Housekeeper and supervisors, this role performs administrative and clerical support for housekeeping. Responsibilities focus on tracking room status, updating logs/reports, coordinating special cleaning and maintenance requests, handling guest calls, and maintaining confidentiality.
Key Responsibilities
- Update and track room status in the computer system
- Enter statistics on rack format log sheets and maintain daily logs
- Notify front desk and engineering of special heavy duty cleaning and room issues
- Coordinate maintenance requests between supervisors, locksmith and engineering departments
- Handle guest telephone calls, relay messages, and report missing loaned items
Technical Overview
Primarily administrative operations using a computer system to track room status and generate/maintain logs and daily volume reports; includes coordinating maintenance requests with locksmith and engineering departments.
Ideal Candidate
The ideal candidate is an entry-level office clerk with strong verbal and written communication skills and the ability to maintain confidentiality while supporting housekeeping operations. They can accurately track room status in a computer system, manage daily logs and volume reports, coordinate maintenance requests with locksmith and engineering, and handle guest calls professionally.
Must-Have Skills
High School diploma or equivalentStrong verbal and written communication skillsAbility to maintain confidentiality of sensitive informationUnderstand and comply with all company and departmental rules and regulationspolicies and proceduresRegularpunctual and predictable attendance and ability to work flexible hoursincluding overtime
Nice-to-Have Skills
Previous housekeeping; telephone; and computer experience
Tools & Platforms
computer systemtelephonerack format log sheets
Required Skills
housekeeping administrative tasksclerical supportroom status trackingcomputer systemrack format log sheetstelephone callsdaily logsmaintenance requestslocksmith coordinationVIP arrivals coordinationreporting missing items
Hard Skills
administrative tasksclerical supportupdating and tracking room status in the computer systementering statistics on rack format log sheetstracking and recording loaned itemsgenerate a report of missing itemsprepare daily volume reports listing occupied roomsvacant/dirty roomsdue outsnumber of suites and swing shift duties completedrecording sick callslate calls and early outsreceiving incoming telephone calls from guests and relaying messagesmaintaining daily log of all callscoordinating all maintenance requests between supervisorslocksmith and engineering departments
Soft Skills
strong verbal and written communication skillsregularpunctual and predictable attendanceability to work flexible hours including overtimeability to maintain confidentiality of sensitive informationability to comply with company and departmental rules and regulationsexcellent interpersonal skillseasygoing demeanorobservation skillsservice excellencecommunication skills
Keywords for Your Resume
Office Clerk Housekeeping-EldoradoOffice ClerkHousekeepingExecutive HousekeeperAssistant Executive HousekeepersSupervisorsadministrative tasksclerical supportroom statuscomputer systemrack format log sheetsfront deskengineering departmentsspecial heavy duty cleaninggroupVIPpre-registered arrivalsspecial requestsout of order roomsincoming telephone callsdaily log of all callsmaintenance requestslocksmithloaned itemsreport of missing itemsdaily volume reportsoccupied roomsvacant/dirty roomsdue outsnumber of suitesswing shift duties completedsick callslate callsearly outsconfidentiality of sensitive informationtelephone calls
Deal Breakers
High School diploma or equivalent, Ability to maintain confidentiality of sensitive information, Strong verbal and written communication skills
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile