Position Details

Type Temp-to-Hire

Experience mid

Exp. Years 5–10 years

Education Not specified

Category IT Support & Helpdesk

About this role

Senior on-site desktop support role in the Hamptons/Quogue area for a real estate client. Responsibilities include Windows/Mac troubleshooting, MS 365 administration, ServiceNow/Ivanti work, re-imaging computers, and data migrations/restorations with VIP client focus.

Key Responsibilities

Re-image computers
Data migrations and restorations
Windows and Mac troubleshooting
VIP white-glove service
On-site support at multiple Real Estate Branch offices

Technical Overview

Supports a mixed environment (Windows/Mac) with MS 365; utilizes ServiceNow and Ivanti for service delivery; includes imaging, data migrations, and on-site problem solving with strong communication.

Ideal Candidate

The ideal candidate is an experienced senior desktop support technician with 5–10 years handling Windows and Mac environments, deep MS 365 knowledge, and ServiceNow/Ivanti experience. They should excel in VIP/Executive support and on-site, multi-location real estate support with re-imaging and data migration duties.

Must-Have Skills

5–10 years of desktop support experienceOn-site availability in HamptonsMS 365 knowledgeServiceNow experienceIvanti experienceRe-imaging computersData migrations/restorationsWindows and Mac troubleshooting

Nice-to-Have Skills

VIP customer service experienceMobile device management

Tools & Platforms

Microsoft 365ServiceNowIvanti

Required Skills

Windows troubleshootingMac troubleshootingMicrosoft 365ServiceNowIvantiRe-imagingData migrationsData restorationNetwork troubleshootingTelecom troubleshootingVIP customer serviceOn-site supportRemote problem solvingRoot cause analysis

Hard Skills

Soft Skills

Professional presenceExecutive interactionCustomer serviceTime managementProblem-solvingTeamwork

Industry & Role

Industry Real Estate

Job Function Senior on-site desktop support for executives and VIP clients in a real estate environment

Role Subtype Desktop Support

Tech Domains Microsoft 365, ServiceNow, Ivanti, Windows Server, Windows

Keywords for Your Resume

On-Site Desktop/Tech Support: III (Senior) – NYOn-Site Desktop/Tech SupportSeniorVIP White glove serviceMS 365ServiceNowIvantiRe-images computersData migrationsData restorationWindows troubleshootingMac troubleshootingon-siteHamptonsQuoguew23-month contract to hirereal estateoffice supportOn-site desktop supportRe-image

Deal Breakers

On-site availability in the Hamptons area, Less than 5 years of desktop support experience, No MS 365, ServiceNow, or Ivanti experience

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