Position Details
About this role
This role involves providing technical support for government systems, troubleshooting hardware and network issues, and maintaining security compliance.
Key Responsibilities
- Troubleshooting technical issues
- Responding to support requests
- Configuring hardware and software
- Maintaining inventory and licensing
- Supporting security compliance
Technical Overview
The technical environment includes Windows desktops and laptops, peripherals like printers, and security protocols aligned with DoD standards, with a focus on hardware repair, troubleshooting, and system configuration.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with at least 2 years of experience in troubleshooting, hardware repair, and network connectivity, preferably with a Security+ certification and DoD 8570 IAT II clearance. They should have excellent communication skills and a customer service-oriented attitude.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of Security+ or DoD 8570 certification, No security clearance at TS/SCI level, Less than 2 years of relevant experience, Unwillingness to work on-site in Tampa
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