Position Details
About this role
This role involves providing technical support for desktop and mobile hardware, troubleshooting network and hardware issues, and ensuring security compliance in a defense environment.
Key Responsibilities
- Troubleshooting hardware issues
- Responding to support requests
- Configuring and maintaining PCs and mobile devices
- Data migration and inventory management
- Collaborating with vendors
Technical Overview
The technical environment includes Windows operating systems, mobile devices, peripherals, and network connectivity, with a focus on security and hardware/software troubleshooting.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with at least 2 years of experience in troubleshooting hardware and network issues, holding a Security+ certification and DoD 8570 IAT II certification. They should possess strong communication skills and a customer-focused attitude, capable of working on-site in a defense environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of Security+ certification, No DoD 8570 certification, Less than 2 years of relevant experience, Unwillingness to work on-site
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