Position Details

Salary $18 – $20 USD / year

Type Full-Time

Experience entry

Exp. Years 1+ years

Education Associate’s degree or equivalent combination of experience and education; bachelors degree desired

Category Education & Training

About this role

One Stop Coordinator provides front-line support to online students, routing inquiries about financial aid, student accounts, registration, and transcripts, while participating in a comprehensive training program.

Key Responsibilities

Email, chat, and telephone response and/or routing of inquiries & issues raised by online students
Immersion into One Stop training program
Back-up for telephone/email response during training
Participate in supervised student contact sessions
Perform other duties as assigned

Technical Overview

Proficient with Office Suite, ImageNOW, Wimba, and administrative software; handles email/chat/telephone inquiries and documents in a high-volume environment.

Ideal Candidate

The ideal candidate is an entry-level One Stop Coordinator with 1+ years of direct customer relations experience in a higher-education setting, capable of routing inquiries about financial aid, student accounts, and registration with strong Office Suite and imaging software skills.

Must-Have Skills

1+ years of experience in Direct Customer relations preferably in higher education service environment1+ years of experience working with enterprise software systemstelephonic systemsdocument imaging systemsExcellent oralwritteninterpersonal and quantitative skillsExperience in dealing with veterans/military related assistance guidelines

Nice-to-Have Skills

Associate’s degree or equivalent combination of experience and education; bachelors degree desired

Tools & Platforms

Office SuiteImageNOWWimba

Required Skills

Office SuiteImageNOWWimbaAdministrative softwareDocument imaging systemsDirect Customer relationshigher education experiencefinancial aidstudent accountsregistration

Hard Skills

Office SuiteImageNOWWimbaAdministrative softwareTelephonic systemsDocument imaging systems

Soft Skills

Excellent oralwritteninterpersonal and quantitative skillscommunicationcalm demeanorhigh-volume environmentproblem solving

Industry & Role

Industry Education

Job Function Provide frontline One Stop support to online students, routing inquiries and delivering information on financial aid, student accounts, and registration.

Role Subtype Education & Training

Keywords for Your Resume

one stop coordinatorcustomer servicehigher educationfinancial aidstudent accountsregistrationacademic policytranscriptsImageNOWWimbaOffice SuiteOutlookExcelPowerPointenterprise softwaretelephone supportassociate degree

Deal Breakers

Bachelor's degree not strictly required but preferred, Limited availability for core hours or remote collaboration not feasible

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