About this role
D.R. Horton is hiring an Online Sales Concierge to specialize in converting internet leads into onsite traffic and sales. The role manages incoming leads, qualifies prospects, and schedules office appointments with onsite Sales Representatives while ensuring a strong online/live chat/phone customer experience.
Key Responsibilities
- Manage incoming internet leads from company website and outsourced companies
- Ensure positive customer experience online, live chat, or by phone
- Convert qualified leads into office appointments with onsite Sales Representatives
- Enter and update information in a customer management database and qualify genuine leads
- Produce monthly sales and marketing reports and analyze website traffic
Technical Overview
This role relies on a customer management database for maintaining lead/customer records and produces monthly reporting using Intertrack plus Sales Performance Analysis and Marketing & Sales Cost Efficiency Analysis. It also performs divisional website traffic analytics (traffic, hits, source) to support marketing and sales performance tracking.
Ideal Candidate
The ideal candidate has 1 to 3 years of related experience or training and can communicate clearly in writing and verbally while converting internet leads into qualified office appointments. They will be organized, detail-oriented, able to update a customer management database, and comfortable producing monthly reports using Intertrack and website traffic analyses.
Must-Have Skills
High school diploma or general education degree (GED)and/or one to three years of related experience and/or trainingSuperb interpersonalwritten and verbal communication skillsAbility to work well within a teamProvide attention to detail and manage multiple responsibilitiesStrong organizational and follow-through skillsAbility to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applicationsProficiency with MS Office and emailManage incoming internet leads from company website and outsourced companiesConvert qualified leads into office appointments with onsite Sales RepresentativesEnter and update information in a customer management database
Tools & Platforms
IntertrackSales Performance AnalysisMarketing & Sales Cost Efficiency Analysiscustomer management databaselive chatcompany websiteoutsourced companiestelephoneemailmailDRH applicationsMS Officeemail
Required Skills
Convert internet leads to onsite traffic/salesmanage incoming internet leads from company website and outsourced companiesensure positive customer experience online/live chat/by phoneconvert qualified leads into office appointments with onsite Sales Representativesenter and update information in customer management databaselead qualificationproduce monthly sales and marketing reports (IntertrackSales Performance AnalysisMarketing & Sales Cost Efficiency Analysis)generate monthly analysis of divisional website traffic/hits/sourcemaintain knowledge of communities product plans amenitiesprospecting and developing leads through telephone/email/mailcoordinate mass mailing lists and mailing materialsMS Officeemailwork overtime
Hard Skills
Convert internet leads to onsite traffic/salesManage incoming internet leads from company website and outsourced companiesEnsure a positive experience to potential customers whether onlinelive chat or by phoneConvert qualified leads into office appointments with onsite Sales RepresentativesEnter and update information in a customer management databaseExercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunitiesResponsible for producing monthly sales and marketing reports (IntertrackSales Performance Analysisand Marketing & Sales Cost Efficiency Analysis)Generate a monthly analysis of divisional website traffichitssourceetc.Maintain current knowledge of communitiesproductplans and amenitiesGenerate new customer opportunities by prospecting and developing existing leads through telephoneemailand mailCoordinate mass mailing lists and the mailing of materials to prospective clientsAbility to work overtimeHigh school diploma or general education degree (GED); and/or one to three years of related experience and/or trainingSuperb interpersonalwritten and verbal communication skillsAbility to work well within a teamProvide attention to detail and manage multiple responsibilitiesStrong organizational and follow-through skillsAbility to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applicationsProficiency with MS Office and email
Soft Skills
Interpersonal communicationWritten communicationVerbal communicationTeamworkAttention to detailMulti-taskingOrganizational skillsFollow-throughCustomer experience focusEthical/professional conduct
Keywords for Your Resume
Online Sales ConciergeD.R. HortonDR Hortoninternet leadsonsite trafficonsite Sales Representativesincoming internet leadscompany websiteoutsourced companieslive chatphoneconvert qualified leadsoffice appointmentscustomer management databaselead qualificationgenuine leadssales and marketing reportsIntertrackSales Performance AnalysisMarketing & Sales Cost Efficiency Analysiswebsite traffichitssourcecommunitiesproductplans and amenitiesprospectingtelephoneemailmailmass mailing listsMS Officework overtime
Deal Breakers
High school diploma or GED (or equivalent experience/training as stated), Proficiency with MS Office and email, Ability to manage and qualify internet leads and update a customer management database
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