About this role
D.R. Horton is looking for an Online Sales Concierge to convert internet leads into onsite traffic and scheduled appointments with sales representatives. The role manages lead intake, qualifies prospects, updates a customer management database, and produces monthly sales and marketing reporting.
Key Responsibilities
- Manage incoming internet leads from company website and outsourced companies
- Ensure a positive online/live chat/phone customer experience
- Convert qualified leads into office appointments with onsite Sales Representatives
- Enter and update information in a customer management database
- Produce monthly sales and marketing reports and website traffic analysis
Technical Overview
This role centers on lead management workflows (website and outsourced lead intake), customer management database updates, and reporting using Intertrack plus sales and marketing analysis outputs. It requires proficiency in MS Office and email, with no deeper software engineering scope mentioned.
Ideal Candidate
The ideal candidate is an entry-level customer-facing sales coordinator who can quickly manage internet leads and qualify them into onsite appointments with sales representatives. They have strong written and verbal communication skills, attention to detail, and experience using a customer management database along with MS Office to produce monthly sales and marketing reports.
Must-Have Skills
Manage all incoming internet leads from company website and outsourced companiesConvert qualified leads into office appointments with onsite Sales RepresentativesEnter and update information in a customer management databaseExercise proper qualification skillsProficiency with MS Office and emailHigh school diploma or general education degree (GED); and/or one to three years of related experience and/or training
Nice-to-Have Skills
Licensing requirements vary by state
Tools & Platforms
company websiteoutsourced companieslive chatIntertrackMS OfficeemailDRH applications
Required Skills
internet leads managementlead qualificationappointment settingcustomer management databasemonthly sales and marketing reportsIntertrackSales Performance AnalysisMarketing & Sales Cost Efficiency Analysiswebsite traffic analysisprospectingtelephoneemailmailmass mailing listsMS Officeemail
Hard Skills
Converting internet leads to onsite traffic/salesLead management for incoming internet leads from company website and outsourced companiesLive chat and phone customer experienceLead qualificationScheduling office appointments with onsite Sales RepresentativesCustomer management database entry and updatesQualification skills to identify genuine leadsMonthly sales and marketing reportsIntertrackSales Performance AnalysisMarketing & Sales Cost Efficiency AnalysisWebsite traffic analysisCommunity and product knowledgeProspecting and developing existing leadsMass mailing lists coordinationTelephone outreachEmail outreachMail outreachMS OfficeemailOvertime work
Soft Skills
Interpersonal communicationWritten communicationVerbal communicationTeamworkAttention to detailAbility to manage multiple responsibilitiesOrganizational and follow-through skillsProfessional and ethical customer service
Keywords for Your Resume
Online Sales Concierge - GreenvilleNCOnline Sales Conciergeinternet leadsonsite trafficonsite Sales Representativeslive chatphonecustomer management databaselead qualificationconvert qualified leadsmonthly sales and marketing reportsIntertrackSales Performance AnalysisMarketing & Sales Cost Efficiency Analysiswebsite trafficcommunitiesproductplans and amenitiesprospectingtelephoneemailmailmass mailing listsMS Officeability to work overtimeprofessional and ethical mannerwebsite traffic analysis
Deal Breakers
Must be proficient with MS Office and email, Must be able to manage incoming internet leads and convert qualified leads into office appointments
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile