Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing onsite and remote support for computer hardware, software, and network issues in a corporate environment, primarily supporting Windows, Unix, and Linux systems.

Key Responsibilities

Install and configure hardware/software
Troubleshoot Windows, Unix, Linux issues
Support network connectivity
Provide onsite support
Assist junior team members

Technical Overview

The technical environment includes Windows 10, Unix, Linux, VMware, Active Directory, and remote support tools like Bomgar, with a focus on troubleshooting and hardware/software installation.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with at least 3 years supporting large user environments, proficient in Windows, Unix, Linux, and networking. They should have experience with remote support tools and hardware/software troubleshooting.

Must-Have Skills

supporting a large environment of userstroubleshoot users’ issues remotelyproficient in MS WordExcelOneDriveand TeamsAdvanced knowledge of Microsoft Windows operating systemsNetworking and Active Directory

Nice-to-Have Skills

remote support tools i.e.BomgarTerminal ServersVMware

Tools & Platforms

BomgarMicrosoft WindowsUnixLinuxMicrosoft OfficeActive DirectoryVMware

Required Skills

SupportWindows 10UnixLinuxActive DirectoryVMwareBomgarNetworkingTroubleshootingRemote support tools

Hard Skills

Microsoft WindowsWindows 10UnixLinuxMicrosoft OfficeMS WordExcelOneDriveTeamsRemote support toolsBomgarTerminal ServersVMwareNetworkingActive Directory

Soft Skills

troubleshootinganalytical thinkingcommunicationindependent workadministrative skills

Industry & Role

Industry Telecom

Job Function IT support technician providing hardware, software, and network support

Keywords for Your Resume

Onsite Computer TechniciansupportWindows 10UnixLinuxMicrosoft OfficeMS WordExcelOneDriveTeamsBomgarTerminal ServersVMwareNetworkingActive DirectorySupportTroubleshootingRemote support tools

Deal Breakers

Lack of support experience in large environments, No remote support experience, Inability to troubleshoot Windows, Unix, or Linux systems

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