Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Highschool Diploma (or equivalent)

Category Customer Success & Support

About this role

Provide technical support to customers while also selling Asurion smart home and protection products. You will troubleshoot software issues, use call center systems to track and report cases, meet sales targets, and escalate calls appropriately.

Key Responsibilities

Evaluate and troubleshoot customer concerns
Deploy solutions with clear, courteous communication
Use call center technology to input, track, and report issues
Sell Asurion smart home and other products on every call
Escalate calls appropriately when needed

Technical Overview

Focus on software troubleshooting and technical issue resolution for customers in a call center environment. Use call center technology to input, track, and report customer issues while ensuring accurate and courteous communications and proper escalation workflows.

Ideal Candidate

The ideal candidate is an entry-level support professional with strong software troubleshooting skills and the ability to meet sales and customer experience goals. They are comfortable working in a call center environment, using call center technology to track and report issues, and escalating when needed while also selling Asurion smart home products and protection plans.

Must-Have Skills

Highschool Diploma (or equivalent)Strong knowledge of software troubleshooting techniquesAbility to achieve sales and customer experience goals and objectives

Tools & Platforms

call center technology

Required Skills

Technical troubleshootingsoftware troubleshooting techniquesevaluate and troubleshoot customer concernsdeploy solutionscall center technologyinput track reportescalate callssales goalssmart home product salesmemorization/knowledge retentionfive-star survey incentives

Hard Skills

Technical troubleshootingSoftware troubleshooting techniquesCustomer issue evaluationDeploying solutions with clear communicationCall center technology (solution/input/track/report customer issues)Escalation of callsSales of smart home productsSales performance goal attainmentKnowledge retention and memorization

Soft Skills

Customer experience orientationClear and courteous communicationProblem-solvingAbility to learn through trainingCoaching and feedback incorporationGoal achievement mindsetProfessional escalation judgment

Industry & Role

Industry Insurance

Job Function Provide technical support and achieve sales goals through Serve, Solve, Sell

Role Subtype Customer Support Specialist

Tech Domains ITSM / ServiceNow, Networking / TCP-IP

Keywords for Your Resume

Onsite Technical Specialist & Sales RepresentativeTechnical Support & Sales RepresentativeServeSolveSelltechnical troubleshootingsoftware troubleshooting techniquesevaluate and troubleshoot with customer concernsdeploy solutionscall center technologyinputtrackreport customer issuesescalate calls appropriatelysales activity goalsachieve sales and customer experience goals and objectivessmart home productsHDPHome Device Product (HDP)MPMobile Protect (MP)Add a Line salesaccessory salesfive-star survey401KHighschool Diploma

Deal Breakers

Highschool Diploma (or equivalent), Ability to achieve sales and customer experience goals and objectives

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