✦ Luna Orbit — Operations & Logistics

Operations and Client Relations Manager - PST Time Zone

at The Defining Difference

📍 Remote, US Remote 💰 $80K – $95K USD / year Posted April 05, 2026
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Position Details

Salary $80K – $95K USD / year
Type Full-Time
Experience senior
Exp. Years 3+ years
Education Bachelor’s degree (Preferred)
Category Operations & Logistics

About this role

Lead operations and client relations for coaching programs; optimize day-to-day operations, billing, and growth initiatives; manage events and high-touch client engagement.

Key Responsibilities

  • Oversee daily operations of coaching programs and client journey
  • Manage billing operations and coach payments
  • Oversee marketing of programs and events
  • Coordinate with IT/CRM and design resources
  • Negotiate contracts and manage retreats

Technical Overview

Leads with CRM and marketing automation capabilities; uses project management tools and graphic design assets (Canva, Adobe, PowerPoint) to support enrollment and events; remote collaboration with IT and marketing teams.

Ideal Candidate

The ideal candidate is an experienced operations and client-relations leader with 5+ years of business ops, sales or marketing experience. They excel at cross-functional collaboration, program delivery, and high-touch client experience, and can scale a small coaching business while managing events and billing.

Must-Have Skills

3 years of Operations management experience5+ years of experience in business operationssalesor marketing

Nice-to-Have Skills

Graphic Design experience with CanvaAdobePowerPointExperience with CRM toolsExperience with social media marketing (Facebook Ads)

Tools & Platforms

CRM toolsMarketing Automation toolsProject management softwareFacebook Ads ManagerCanvaAdobePowerPoint

Required Skills

CRMCustomer Relationship ManagementMarketing AutomationProject ManagementGraphic DesignCanvaAdobePowerPointFacebook AdsContract NegotiationBilling OperationsEvent PlanningOnboarding

Hard Skills

CRMCustomer Relationship ManagementMarketing AutomationProject ManagementGraphic DesignCanvaAdobePowerPointFacebook AdsContract NegotiationBilling OperationsEvent PlanningOnboarding

Soft Skills

CommunicationLeadershipTeam CollaborationProblem-SolvingTime ManagementProactiveAdaptability

Industry & Role

Industry Education & Training
Job Function Operations leadership and client relations in a coaching program context
Role Subtype Operations Manager

Keywords for Your Resume

operations and client relations manageroperations managementbusiness operationsclient relationsCRMCustomer Relationship ManagementMarketing AutomationProject ManagementGraphic DesignCanvaAdobePowerPointFacebook AdsContract NegotiationBilling OperationsEvent PlanningOnboardingremotecoaching programsretreatscrmcustomer relationship managementmarketing automationproject managementgraphic designfacebook adscontract negotiationbilling operations

Deal Breakers

Must be willing to travel 3-4 retreats per year

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