Position Details
About this role
This role supports Sonic Automotive's critical infrastructure, troubleshooting network, application, and email systems, and managing incident response and documentation.
Key Responsibilities
- Support network and application infrastructure
- Manage critical incidents
- Maintain support documentation
- Troubleshoot Windows and email issues
- Coordinate with technical teams
Technical Overview
Focus on Cisco network infrastructure, firewalls, Office 365, Exchange, Windows Server, and incident management support for automotive operations.
Ideal Candidate
The ideal candidate is an experienced IT support engineer with at least 5 years of Cisco IPT, firewall, and Office 365 support experience. They excel in incident management, troubleshooting, and documentation within a fast-paced environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of CCNA certification, Less than 5 years of relevant experience, No experience with Cisco or O365 support
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