Position Details

Salary $141K – $224K USD / year

Type Full-Time

Experience senior

Exp. Years 10+ years

Education Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field

Category Product Management

About this role

Lilly seeks a senior Operations Lead to drive strategy, operations, and scale of AI-powered support products and agentic experiences across IT, HR, and Finance, delivering a unified enterprise AI platform with strong governance and performance metrics.

Key Responsibilities

Drive the strategy, planning, and delivery of Lilly's conversational AI product portfolio
Platform transformation and rationalization onto enterprise AI platform
Build, train, and manage AI agents
Lead incident/change management using ITIL-based frameworks
Cross-functional leadership with global teams

Technical Overview

Role combines product strategy with platform transformation, building a portfolio of AI-powered agents, and managing incident/change processes using ITIL-based frameworks; requires hands-on familiarity with MS Teams, web apps, monitoring tools, and cloud platforms.

Ideal Candidate

The ideal candidate is a senior technical product manager with a track record of architecting and operating enterprise AI-powered conversational products in healthcare. They combine strong leadership with product ops experience, governance, and a bias for customer-focused delivery across IT, HR, and finance channels.

Must-Have Skills

Bachelor's degree in Computer ScienceEngineeringInformation Systemsor related technical field10 years of experience leading software engineering projectsproduct operationsor technical program management2+ years experience with chatbot platforms or enterprise conversational AIStrong cross-functional leadership and vendor management

Nice-to-Have Skills

Master's degree or higher in Computer ScienceEngineeringAI/MLExperience with observability tools (PrometheusGrafanaSplunkDatadog)Experience with cloud platforms (AWSAzureGCP) and KubernetesExperience with enterprise chatbot frameworks

Tools & Platforms

ServiceNowPrometheusGrafanaSplunkDatadogAWSAzureGCPKubernetesMS TeamsWeb appsEmbedded widgets

Required Skills

bachelor's degree; 10+ years leading software projects/product operations/technical programs; 2+ years chatbot/enterprise conversational AI; cross-functional leadership; ITIL/ServiceNow familiarity; observability tools; cloud platforms; Kubernetes; AI agents; LLM; RAG; prompt engineering

Hard Skills

ServiceNowITILPrometheusGrafanaSplunkDatadogObservabilityLeadershipProduct ManagementAI/ML knowledgeLLMRAGPrompt engineeringMulti-agent systems

Soft Skills

leadershipstakeholder managementcommunicationcross-functional collaborationchange management

Certifications

Preferred

ITIL Certification (preferred)

Industry & Role

Industry Healthcare & Medical

Job Function Lead strategy, operations, and transformation of Lilly's enterprise AI-powered support products.

Role Subtype Technical Product Manager

Tech Domains Python, Kubernetes, Amazon Web Services, Microsoft Azure, Google Cloud Platform, ServiceNow, Prometheus, Grafana, Splunk, Datadog

Keywords for Your Resume

operations leadai productsagentsconversational aienterprise ai platformtechnical product managerproduct operationsms teamsservice nowitilincident managementprometheusgrafanasplunkdatadogawsazuregcpkubernetesllmprompt engineeringragmulti-agent systems

Deal Breakers

Lack of 10+ years in product operations or software engineering leadership, No experience with chatbot platforms or enterprise conversational AI, No familiarity with ITIL/ServiceNow or observability tooling

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