Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Operations Manager at Amazon oversees a salaried and hourly workforce to maintain safety, quality, attendance, and delivery performance across First, Middle, and Last Mile workflows in Louisville, TN.

Key Responsibilities

Support, mentor, and motivate your salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews, determining productivity requirements, and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources

Technical Overview

Focus on data-driven productivity, forecast reviews, load balancing, and cross-functional coordination with Safety, HR, and Engineering. No specific software stack is mandated; emphasis is on people, processes, and efficiency.

Ideal Candidate

The ideal candidate is an experienced operations manager with 3+ years of experience managing both salaried and hourly teams, capable of driving productivity through data-driven decisions and Lean/Six Sigma-inspired improvements in a multi-site logistics environment.

Must-Have Skills

3+ years of employee and performance management experienceBachelor's degree or equivalentFlexibility to work weekendsnightsand/or holidays

Nice-to-Have Skills

1+ years of performance metricsprocess improvement or lean techniques experienceExperience managing a team of 2+ salaried employees and 70+ indirect employeesExperience scopingleadingand implementing process improvements through LeanKaizenand/or Six Sigma

Required Skills

3+ years of employee and performance managementforecastingproductivity planningload balancingdata-driven decisionscross-functional collaborationsafety managementquality managementproject managementteam leadershiplean techniquesproblem solvingcommunication

Hard Skills

ForecastingProductivity planningLoad balancingData-driven decision makingCross-functional collaborationSafety managementQuality managementProject managementTeam leadershipLean techniquesProblem solvingCommunication

Soft Skills

LeadershipMentoringCommunicationTeam collaborationAnalytical thinkingDecision makingAdaptabilityCustomer focus

Industry & Role

Industry Logistics

Job Function Lead large-scale operations initiatives and manage a mixed workforce to ensure safety, quality, and timely delivery across site and regional operations.

Role Subtype Operations Manager

Keywords for Your Resume

Operations ManagerAmazon3+ yearsload balanceforecast reviewsdata-driven decisionssalaried and hourly workforcesite and regional impact2 salaried employees70 indirect employeesLean techniqueskaizensix sigmaflexible scheduleweekendsnightsholidaysstaff leadershipload balancingteam leadershiplean techniques

Deal Breakers

Less than 3 years of employee and performance management experience, Unwilling to work weekends, nights, or holidays, No Bachelor's degree or equivalent

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