Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Operations Manager at Amazon oversees a salaried and hourly workforce to maintain safety, quality, attendance, and delivery performance across First, Middle, and Last Mile workflows.

Key Responsibilities

Support, mentor, and motivate your salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, HR

Technical Overview

Heavy emphasis on data-driven optimization, forecast reviews, load balancing, and cross-functional partnerships (Safety, HR, Engineering). No specialized software stack is required beyond standard operations tools; core focus is people, processes, and efficiency.

Ideal Candidate

The ideal candidate is an experienced operations manager with 3+ years of people management, capable of driving productivity through data-driven decisions and Lean-based improvements while leading a salaried and hourly workforce.

Must-Have Skills

3+ years of employee and performance management experienceBachelor's degree or equivalentFlexibility to work weekendsnightsand/or holidays

Nice-to-Have Skills

1+ years of performance metricsprocess improvement or lean techniques experience

Required Skills

3+ years of employee and performance managementforecastingproductivity planningload balancingdata-driven decisionscross-functional collaborationsafety managementquality managementproject managementteam leadershiplean techniquesproblem solvingcommunication

Hard Skills

ForecastingProductivity planningLoad balancingData-driven decision makingCross-functional collaborationSafety managementQuality managementProject managementTeam leadershipLean techniquesProblem solvingCommunication

Soft Skills

LeadershipMentoringCommunicationTeam collaborationAnalytical thinkingDecision makingAdaptabilityCustomer focus

Industry & Role

Industry Logistics

Job Function Lead large-scale operations initiatives and manage a mixed workforce to ensure safety, quality, and timely delivery across multiple site workflows.

Role Subtype Operations Manager

Keywords for Your Resume

Operations ManagerAmazonforecast reviewsload balanceproductivity plansdata-driven decisionsanalytical problem-solvingsalaried and hourly workforcesite and regional impactFirst mileMiddle mileLast mileflexible scheduleweekendsnightsholidays3+ yearsBachelor's degreeload balancingteam leadershiplean techniques

Deal Breakers

Less than 3 years of employee and performance management experience, Unwilling to work weekends, nights, or holidays, No Bachelor's degree or equivalent

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