Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly employees within its worldwide operations network. The role focuses on driving safety, quality, attendance, and performance while using data-driven decisions to improve productivity, efficiency, and on-time delivery.

Key Responsibilities

Support, mentor, and motivate salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with support teams to meet business objectives

Technical Overview

This role emphasizes operational execution supported by data-driven decisions, productivity plan development, forecast reviews, and analytical problem-solving across First mile, Middle mile, and Last mile workflows. It also requires cross-functional collaboration with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources.

Ideal Candidate

The ideal candidate is a mid-level operations leader with 3+ years of employee and performance management experience, comfortable driving safety, quality, attendance, and delivery performance. They use data-driven decisions and analytical problem-solving to build productivity plans, run forecast reviews, and improve efficiency across First mile, Middle mile, and Last mile operations.

Must-Have Skills

3+ years of employee and performance management experiencelead and develop a teamwork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

performance metricsprocess improvementLean processKaizenmanaging a team of 2+ salaried employees and 70+ indirect employees

Tools & Platforms

data-driven decisionsforecast reviewsprocess improvement techniques (Lean processKaizen)

Required Skills

employee and performance managementdata-driven decisionsanalytical problem-solvingproductivity plansforecast reviewsload balancingsafetyqualityattendancecustomer delivery promisesFirst mileMiddle mileLast mileLean processKaizen

Hard Skills

employee and performance managementdata-driven decisionsanalytical problem-solvingproductivity and efficiency analysisforecast reviewsproductivity requirements determinationload balancingsafety managementquality managementattendance managementperformance managementcapacity planning (labor/shift loading)operations workflow management (First mileMiddle mileLast mile)lift up to 49 poundspushpullsquatbendreachstand/walk up to 12 hours during shiftsclimb and descend stairs

Soft Skills

leadershipmentoringmotivating teamscustomer focuscross-functional collaborationstakeholder managementdriving improvementscommunicationproblem-solving

Industry & Role

Industry Logistics

Job Function Manage and optimize day-to-day operations and team performance to ensure safe, high-quality, on-time delivery

Role Subtype Operations Manager

Keywords for Your Resume

Operations Manageremployee and performance managementdata-driven decisionsanalytical problem-solvingproductivity plansforecast reviewsproductivity requirementsload balancesafetyqualityattendancecustomer delivery promisesFirst mileMiddle mileLast mileLean processKaizenperformance metricsprocess improvement

Deal Breakers

Must have 3+ years of employee and performance management experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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