Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Amazon is seeking an Operations Manager to lead and develop a team and maintain high standards of safety, quality, attendance, and performance. The role focuses on driving productivity and efficiency through data-driven decision-making while ensuring customer delivery expectations are met.

Key Responsibilities

Support, mentor, and motivate your salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews
Manage safety, quality, productivity, and customer delivery promises
Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources

Technical Overview

This is an operations and logistics leadership role centered on managing first mile, middle mile, and last mile workflows. The manager uses forecast reviews, productivity plans, and load balancing to drive performance improvements and resolve operational issues through analytical problem-solving.

Ideal Candidate

The ideal candidate is an Operations Manager with 3+ years of employee and performance management experience, comfortable leading hourly and salaried teams on shift. They use data-driven decisions and analytical problem-solving to improve safety, quality, attendance, and productivity while ensuring customer delivery promises are met. They are flexible with schedules and have exposure to lean techniques and performance metrics.

Must-Have Skills

employee and performance managementdata-driven decisionsanalytical problem-solvingwork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidaysBachelor's degree or equivalentor 2+ years of Amazon (blue badge/FTE) experience

Nice-to-Have Skills

performance metricsprocess improvementlean techniques experiencelean techniques

Tools & Platforms

data analysisproductivity plans

Required Skills

Hard Skills

employee and performance managementforecast reviewsproductivity requirements determinationload balancingproductivity planningsafety managementquality managementattendance managementperformance managementdata-driven decisionsanalytical problem-solvingsafety quality productivity and customer delivery promisesLift up to 49 poundspushpullsquatbendreachstand/walk for up to 12 hoursclimb and descend stairs

Soft Skills

supportmentormotivateleadershipteam engagementcustomer-focusedcross-functional collaborationcommunicationpartnering with other Leadersproject leadership

Industry & Role

Industry Logistics

Job Function Lead operations teams to improve safety, productivity, and customer delivery performance across fulfillment workflows.

Role Subtype Operations Manager

Keywords for Your Resume

Operations ManagerWW Operations networkOperationsfirst milemiddle milelast mileemployee and performance managementproductivity plansforecast reviewsload balancesafetyqualityattendancecustomer delivery promisesdata-driven decisionsanalytical problem-solvingLift up to 49 poundsstand/walk for up to 12 hoursclimb and descend stairswork a flexible schedule/shift/work areaweekendsnightsholidaysLeanlean techniques

Deal Breakers

Must meet Basic Qualifications: 3+ years of employee and performance management experience, Must have Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience, Must be able to work a flexible schedule including weekends, nights, and/or holidays

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