Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Amazon is hiring an Operations Manager to lead and develop a team supporting global delivery operations. The role focuses on safety, quality, attendance, and performance while using data-driven decisions to improve productivity and efficiency and meet customer delivery expectations.

Key Responsibilities

Support, mentor, and motivate salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to meet business objectives

Technical Overview

This role is primarily operations leadership, using data-driven decisions, analytics, and productivity planning. It involves building and executing productivity plans with forecast reviews, load balancing, and collaborating across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources.

Ideal Candidate

The ideal candidate is an Operations Manager with 3+ years of employee and performance management experience, strong customer focus, and a track record of driving safety, quality, attendance, and performance. They use data-driven decisions and analytical problem-solving to build productivity plans (including forecast reviews and load balancing), and have familiarity with process improvement methods such as Lean process, Kaizen, and/or Six Sigma.

Must-Have Skills

employee and performance managementwork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

performance metricsprocess improvementlean techniquesLean processKaizenSix Sigmascopingleadingand implementing process improvementsmanaging performance metricsanalytical skills

Required Skills

employee and performance managementsafety managementquality managementattendance managementperformance managementdata-driven decisionsanalytical problem-solvingproductivity planningforecast reviewsproductivity requirementsload balancingcross-functional planningcustomer delivery promise managementLean processKaizenSix Sigmaperformance metrics

Hard Skills

employee and performance managementsafety managementquality managementattendance managementperformance managementdata-driven decisionsanalytical problem-solvingproductivity planningforecast reviewsdetermining productivity requirementsworkload balancing (load balancing)cross-functional planningcustomer delivery promise managementLean processKaizenSix Sigmaperformance metrics

Soft Skills

leadershipteam mentoringteam motivationcustomer focusproblem solvinganalytical thinkingcross-functional collaboration

Industry & Role

Industry Logistics

Job Function Lead daily operations and team performance to deliver safe, high-quality, on-time package delivery using data-driven productivity improvements

Role Subtype Operations Manager

Keywords for Your Resume

Operations ManagerOperation's workflowFirst mileMiddle mileLast milesafetyqualityattendanceperformancedata-driven decisionsanalytical problem-solvingproductivity plansforecast reviewsproductivity requirementsload balanceLean processKaizenSix Sigmaperformance metricsemployee and performance management experiencecustomer delivery promisescollaborate with Safetycollaborate with Engineeringcollaborate with Loss Preventioncollaborate with Quality Assurancecollaborate with Human Resourceslift up to 49 poundsemployee and performance management

Deal Breakers

3+ years of employee and performance management experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays, Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

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