Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly employees across first mile, middle mile, and last mile operations. The role focuses on driving safety, quality, attendance, and performance while meeting customer delivery expectations through productivity planning and data-driven problem solving.

Key Responsibilities

Support, mentor, and motivate salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources

Technical Overview

This is a logistics operations management role emphasizing data-driven decisions, analytical problem-solving, and productivity improvements. The workflow covers first mile, middle mile, and last mile processes, with responsibilities that include forecast reviews, load balancing, and execution of Lean process, Kaizen, and/or Six Sigma improvements (preferred).

Ideal Candidate

The ideal candidate is an Operations Manager with 3+ years of employee and performance management experience, strong safety and quality focus, and a proven record building productivity plans using forecast reviews. They are customer-focused leaders who apply data-driven decisions and analytical problem-solving, with preferred experience in Lean process, Kaizen, and/or Six Sigma.

Must-Have Skills

employee and performance managementsafety managementquality managementproductivity planning through forecast reviewsdata-driven decisionsanalytical problem-solvingwork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidaysBachelor's degree or equivalentor 2+ years of Amazon (blue badge/FTE) experience

Nice-to-Have Skills

performance metricsprocess improvementlean techniquesLean processKaizenSix Sigmamanaging a team of 2+ salaried employees and 70+ indirect employeesscopingleadingand implementing process improvements

Tools & Platforms

forecast reviews

Required Skills

employee and performance managementsafety managementquality managementattendance managementproductivity planningforecast reviewsdata-driven decisionsanalytical problem-solvingLean processKaizenSix Sigmaload balancingcustomer delivery promises

Hard Skills

employee and performance managementsafety managementquality managementattendance managementproductivity planningforecast reviewsproductivity requirements determinationload balancingdata-driven decisionsanalytical problem-solvingprocess improvementLean processKaizenSix Sigmacustomer delivery promise managementprocess improvement scopingprocess improvement implementationlift up to 49 poundspushpullsquatbendand reachstand/walk for up to 12 hoursclimb and descend stairs

Soft Skills

leadershipteam mentoringteam motivationcross-functional collaborationcustomer focusproblem solvinganalytical skillscommunication

Industry & Role

Industry Logistics

Job Function Lead operational execution and people management to improve safety, quality, productivity, and customer delivery performance.

Role Subtype Operations Manager

Keywords for Your Resume

Operations Manageremployee and performance managementBachelor's degreeequivalent2+ years of Amazon (blue badge/FTE) experienceflexible schedule/shift/work areaweekendsnightsholidayssafetyqualityattendanceperformanceproductivity plansforecast reviewsproductivity requirementsload balancecustomer delivery promisesSafetyEngineeringLoss PreventionQuality AssuranceHuman Resourcesdata-driven decisionsanalytical problem-solvingLean processKaizenSix Sigma

Deal Breakers

Must have 3+ years of employee and performance management experience, Must meet education requirement (Bachelor's degree or equivalent) or have 2+ years of Amazon (blue badge/FTE) experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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