Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent

Category Executive & General Management

About this role

Amazon is hiring an Operations Manager to lead a team of salaried and hourly employees in its WW Operations network. The role focuses on safety, quality, attendance, and performance while driving productivity improvements and ensuring on-time, accurate customer deliveries.

Key Responsibilities

Support, mentor, and motivate salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources

Technical Overview

This is an operations leadership role centered on data-driven decision-making, forecast reviews, and analytical problem-solving. It involves leading large-scope projects and implementing continuous improvement using Lean process, Kaizen, and/or Six Sigma where applicable.

Ideal Candidate

The ideal candidate is an Operations Manager with 3+ years of employee and performance management experience in a fast-paced logistics or fulfillment environment. They lead safety, quality, attendance, and productivity, using data-driven decisions and analytical problem-solving to meet customer delivery promises.

Must-Have Skills

employee and performance managementWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidayssafety managementquality managementproductivity planningdata-driven decisionsanalytical problem-solving

Nice-to-Have Skills

performance metricsprocess improvementlean techniquesscopingleadingand implementing process improvements through Lean processKaizenand/or Six Sigmaproblem solving skills and analytical skillsExperience managing a team of 2+ salaried employees and 70+ indirect employees

Tools & Platforms

Not specified

Required Skills

employee and performance managementsafetyqualityattendanceperformance managementproductivity plansforecast reviewsdata-driven decisionsanalytical problem-solvingcustomer delivery promisesLean processKaizenSix Sigmacross-functional collaboration

Hard Skills

employee and performance managementsafety managementquality managementattendance managementperformance managementproductivity planningforecast reviewsproductivity requirementsworkforce load balancingdata-driven decisionsanalytical problem-solvingcustomer delivery promises managementcross-functional collaborationLean processKaizenSix Sigmaproblem solvinganalytical skillssupplier management

Soft Skills

leadershipmentoringmotivationcustomer focusteam engagementcommunicationcross-functional partnershipproject leadership

Industry & Role

Industry Logistics

Job Function Manage and improve day-to-day operations performance while leading teams to meet safety, quality, and customer delivery targets

Role Subtype Operations Manager

Keywords for Your Resume

Operations Manageremployee and performance management experiencesalaried and hourly workforcesafetyqualityattendanceperformanceproductivity plansforecast reviewsdata-driven decisionsanalytical problem-solvingLean processKaizenSix Sigmaprocess improvementscustomer delivery promisescross-functional collaborationflexible schedule/shift/work areaweekendsnightsholidaysstand/walk for up to 12 hourslift up to 49 pounds

Deal Breakers

Must have 3+ years of employee and performance management experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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