Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Amazon is hiring an Operations Manager to lead and develop a team responsible for safety, quality, attendance, and performance in the fulfillment network. The role focuses on building productivity plans, managing customer delivery promises, and partnering with multiple support teams to drive improvements.

Key Responsibilities

Support, mentor, and motivate salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources

Technical Overview

This role is operational and analytics-driven, using forecast reviews and productivity requirements to manage throughput and load balancing. It includes process improvement initiatives such as Lean process, Kaizen, and/or Six Sigma and operational excellence across first mile, middle mile, and last mile workflows.

Ideal Candidate

The ideal candidate is an operations leader with 3+ years of employee and performance management experience, focused on safety, quality, attendance, and shift execution. They bring strong analytical problem-solving skills and experience building productivity plans using forecast reviews and load balancing, with exposure to Lean process, Kaizen, and/or Six Sigma.

Must-Have Skills

employee and performance managementflexible schedule/shift/work areasafetyqualityattendanceand performance engagement

Nice-to-Have Skills

performance metricsprocess improvementlean techniquesLean processKaizenSix Sigmaproblem solving skillsanalytical skillsmanaging a team of 2+ salaried employeesmanaging 70+ indirect employees

Tools & Platforms

forecast reviews

Required Skills

employee and performance managementsafety managementquality managementattendance managementproductivity managementefficiency improvementsdata-driven decisionsanalytical problem-solvingforecast reviewsload balancecustomer delivery promisesLean processKaizenSix Sigmateam mentorshipleadership

Hard Skills

employee and performance managementsafety managementquality managementattendance managementproductivity managementefficiency improvementsdata-driven decisionsanalytical problem-solvingforecast reviewsproductivity requirements determinationworkforce load balancingcustomer delivery promises managementcross-functional planning with Safetycross-functional planning with Engineeringcross-functional planning with Loss Preventioncross-functional planning with Quality Assurancecross-functional planning with Human Resourcesprocess improvement using Lean processprocess improvement using Kaizenprocess improvement using Six Sigmaprocess improvement scopingprocess improvement implementationlift up to 49 poundspushpullsquatbendand reachstand/walk for up to 12 hoursclimb and descend stairs

Soft Skills

leadershipteam mentorshipteam motivationcustomer focusproblem solvinganalytical skillscross-functional collaborationdriving improvements

Industry & Role

Industry Logistics

Job Function Lead fulfillment operations people and performance to deliver safe, high-quality, on-time customer deliveries.

Role Subtype Operations Manager

Keywords for Your Resume

Operations ManagerOperationsemployee and performance managementsafetyqualityattendanceperformancedata-driven decisionsanalytical problem-solvingproductivity plansforecast reviewsproductivity requirementsload balancecustomer delivery promisesSafetyEngineeringLoss PreventionQuality AssuranceHuman ResourcesLean processKaizenSix Sigmalift up to 49 poundswork a flexible scheduleweekendsnightsholidays

Deal Breakers

3+ years of employee and performance management experience, Bachelor's degree or equivalent OR 2+ years of Amazon (blue badge/FTE) experience, Ability to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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