About this role
Operations Manager role leading and developing salaried and hourly talent to maintain safety, quality, attendance, and performance. The manager drives productivity improvements via data-driven decisions, analytical problem-solving, and forecast-driven planning to meet customer delivery expectations.
Key Responsibilities
- Support mentor and motivate salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews and load balance
- Manage safety quality productivity and customer delivery promises
- Collaborate with Safety Engineering Loss Prevention Quality Assurance Human Resources
Technical Overview
This operations leadership role focuses on productivity planning and execution using forecast reviews, determining productivity requirements, and load balancing. It also emphasizes data-driven decisions and analytical problem-solving for operational efficiency improvements.
Ideal Candidate
The ideal candidate is an Operations Manager with 3+ years of employee and performance management experience leading both salaried and hourly teams. They excel at driving safety, quality, productivity, and attendance outcomes using data-driven decisions and analytical problem-solving. They also manage large-scope projects with site and regional impact and can execute productivity planning through forecast reviews and load balancing.
Must-Have Skills
employee and performance managementsafety managementquality managementproductivity managementdata-driven decisionsanalytical problem-solvingwork a flexible schedule/shift/work area including weekends nights and/or holidayslift up to 49 poundsstand/walk for up to 12 hours during shiftsclimb and descend stairs
Nice-to-Have Skills
performance metricsprocess improvementlean techniques
Tools & Platforms
forecast reviews
Required Skills
employee and performance managementsafety managementquality managementproductivity and efficiency improvementsdata-driven decisionsanalytical problem-solvingproductivity plansforecast reviewsdetermining productivity requirementsload balancelarge-scope project leadershipcross-functional collaborationlift up to 49 poundsstand/walk up to 12 hours during shiftsclimb and descend stairs
Hard Skills
employee and performance managementsafety managementquality managementproductivity and efficiency improvementsdata-driven decisionsanalytical problem-solvingproductivity plansforecast reviewsdetermining productivity requirementsload balancelead large-scope projectscross-functional planninglift up to 49 poundspush pull squat bend reachstand/walk for up to 12 hours during shiftswork in variable temperatures and weatherclimb and descend stairssalaried and hourly workforce managementloss prevention collaborationquality assurance collaborationhuman resources collaborationSafety collaborationEngineering collaborationattendance management
Soft Skills
lead and develop teamssupport mentor and motivatecustomer-focusedteam engagementleadershipcollaborationcross-functional communicationproblem-solving mindset
Keywords for Your Resume
Operations Manageremployee and performance management experience3+ years of employee and performance management experienceBachelor's degree or equivalentAmazon (blue badge/FTE)work a flexible schedule/shift/work areaweekendsnightsholidayssalaried and hourly workforcesupportmentormotivatelead large-scope projectssite and regional impactproductivity plansforecast reviewsdetermining productivity requirementsload balancesafetyqualityproductivityattendanceperformancecustomer delivery promisesdata-driven decisionsanalytical problem-solvingcollaborate with all support teamsSafetyEngineeringLoss PreventionQuality AssuranceHuman Resourceslift up to 49 poundsclimb and descend stairsstand/walk for up to 12 hours during shiftsperformance metricsprocess improvementlean techniquescustomer expectationsemployee and performance management
Deal Breakers
Must have 3+ years of employee and performance management experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays, Must meet the education requirement (Bachelor's degree or equivalent) or have 2+ years of Amazon (blue badge/FTE) experience
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