About this role
The Operations Manager will supervise a safe, high-performing operations team across multiple functions, facilities, or commodities. The role drives operational efficiency, reliability, and quality outcomes through strong leadership, continuous improvement, and compliance.
Key Responsibilities
- Provide visible safety leadership and drive safety culture
- Evaluate performance using operational efficiency, reliability and quality metrics and take corrective action
- Direct crew effectiveness, quality and productivity while removing barriers
- Recruit, train, coach, and manage performance while driving employee engagement
- Oversee execution and documentation of work per Xcel Energy policies, labor agreements, and regulatory compliance
Technical Overview
This is an operations leadership role focused on safety, compliance, operational effectiveness, and performance metrics rather than software or technical IT systems. It emphasizes data integrity, process adherence, workforce planning, and execution/documentation aligned with policies, labor agreements, and regulatory requirements.
Ideal Candidate
The ideal candidate is an operations leader who can supervise a safe, high-performing operations team and drive day-to-day performance using efficiency, reliability, and quality metrics. They have strong experience with continuous improvement, talent management, and ensuring compliance with company policies, labor agreements, and regulatory requirements.
Must-Have Skills
Provide visible safety leadership and actively contribute to the creationimplementationand continuous improvement of a strongsustainable safety cultureDrive real time safety accountability through safety meeting participationjob briefsauditstrainingaccident investigation/event assessmentand job site observationsAssure safereliableand compliant operationsOversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedureslabor agreementsand regulatory
Tools & Platforms
Xcel Energy policies and procedures
Required Skills
safety leadershipsafety culturesafety meeting participationjob briefsauditstrainingaccident investigation/event assessmentjob site observationsoperational efficiencyreliability and quality metricsprocess adherencedata integritycontinuous improvementprocess changescrew effectivenessquality and productivityremoving barriersresource forecastslonger-term work plansworkforce and development planningperformance managementemployee engagementbargaining unit discussionsgrievancescorrective actionsrelationship managementlabor agreementsregulatory compliancecustomer satisfaction
Hard Skills
safety leadershipsafety culturesafety meeting participationjob briefsauditstrainingaccident investigation/event assessmentjob site observationsoperational efficiencyreliability and quality metricsprocess adherencedata integritycontinuous improvementprocess changescrew effectivenessquality and productivityremoving barriersresource forecastslonger-term work plansworkforce and development planningperformance managementemployee engagementbargaining unit discussionsgrievancescorrective actionslabor agreementsregulatory complianceXcel Energy policies and proceduresprocess and performance metricscustomer satisfaction
Soft Skills
leadershipvisible safety leadershipcollaborationexpectation settingcoachingoversightrelationship buildingstakeholder managementproblem-solvingteam engagementcommunication
Keywords for Your Resume
Operations ManagerStandard Operations PositionSupervise a high performingsafe operations teamsafety leadershipsafety culturesafety meetingjob briefauditstrainingaccident investigationevent assessmentjob site observationsBusiness Optimization & Strategyoperational efficiencyreliabilityquality metricsdata integritycontinuous improvementprocess adherenceTalent Managementbargaining unit discussionsgrievanceslabor agreementsregulatory compliancecustomer satisfactionresource forecastsworkforce and development planning
Deal Breakers
Must be able to provide visible safety leadership and drive a strong, sustainable safety culture, Must be able to oversee work execution and documentation per Xcel Energy policies and procedures, labor agreements, and regulatory requirements
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