About this role
Lead B Shift operations at Nordstrom’s Dubuque Distribution Center by driving safety, quality, and performance outcomes. Manage and develop a team, recruit and onboard talent, and deliver continuous improvement through KPI tracking, budgets, and data-driven corrective actions.
Key Responsibilities
- Drive safety, quality, and performance results
- Lead and develop a team (~20 employees) with performance management and feedback
- Recruit, select, onboard, and train resources
- Own process improvement efforts using problem-solving, project management, and continuous improvement methodologies
- Meet warehouse financial standards and drive KPI metrics including 4DX and facility performance scorecards
Technical Overview
This is warehouse operations management focused on measurable operational KPIs and continuous improvement. The role uses warehouse management software and databases, tracks KPI metrics including 4DX and facility performance scorecards, and performs data analysis to identify improvement opportunities and corrective actions.
Ideal Candidate
The ideal candidate is a warehouse operations leader with 5+ years of managerial experience, known for driving safety, quality, and performance through coaching and performance management. They apply continuous improvement methodologies to deliver measurable cost, service, and quality gains, manage budgets and variances, and track KPIs including 4DX and facility performance scorecards using warehouse management software and data analysis.
Must-Have Skills
5+ years of warehouse experience in a managerial roleProven capability in identifying and implementing CI actions that deliver measurable improvements to costservice and qualityDemonstrated capabilities in developing others and growing leadership competencies in their direct reportsStrong knowledge of warehousing Key Performance Indicators (KPIs)Hands on experience with warehouse management software and databasesAbility to analyze data and determine actions based on improvement opportunitiesExcellent verbal and written communication skills
Tools & Platforms
warehouse management software
Required Skills
SafetyQualityperformance managementcoachingrecruitingselectingonboardingtrainingcontinuous improvement methodologiesproject managementbudget monitoringidentifying variancescorrective actionsKPI metrics4DXfacility performance scorecardswarehousing KPIswarehouse management softwaredatabasesdata analysis
Hard Skills
SafetyQualityPerformance managementCoachingRecruitingSelectingOnboardingTrainingWarehouse managementJob performance feedbackWorkforce disciplineProcess improvementProblem-solvingProject managementContinuous improvement methodologiesAnnual budget informationMonitoring expendituresIdentifying variancesCorrective actionsKPI metrics4DXfacility performance scorecardsWarehousing Key Performance Indicators (KPIs)Warehouse management softwareDatabasesData analysisData-driven improvement opportunities
Soft Skills
LeadershipTeam developmentCommunication (verbal and written)Coaching and mentoringAccountabilityDecision-making based on dataManaging performanceProblem-solving
Keywords for Your Resume
Operations ManagerOperations Manager - B ShiftB Shiftwarehouse managerwarehouse experiencemanagerial rolesafetyqualityperformance managementcoachingrecruitingselectingonboardingtrainingdisciplining employeesjob performance feedbackprocess improvementproblem-solvingproject managementcontinuous improvement methodologiesCI actionscostserviceannual budget informationmonitoring expendituresidentifying variancescorrective actionsKPI metrics4DXfacility performance scorecardswarehousing Key Performance Indicators (KPIs)warehouse management softwaredatabasesdata analysiscontinuous improvementannual budgetcoaching performance management
Deal Breakers
Must have 5+ years of warehouse experience in a managerial role, Must have strong knowledge of warehousing Key Performance Indicators (KPIs), Must have hands on experience with warehouse management software and databases
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