Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Ops manager leads salaried and hourly teams at an Amazon operations site, driving safety, quality, attendance, and performance while delivering customer orders on time through data-driven planning and cross-functional collaboration.

Key Responsibilities

Support, mentor, and motivate workforce
Lead large-scope projects with site/regional impact
Build productivity plans via forecast reviews and load balancing
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, QA, and HR to meet objectives

Technical Overview

Primarily operations and process-improvement focused with exposure to data analysis and forecasting; no explicit software stack required.

Ideal Candidate

The ideal candidate is an experienced operations leader who can manage a mixed salaried/hourly workforce in a fast-paced Amazon facility, delivering on-time customer promises while improving safety, quality, and productivity through data-driven decision making and Lean process improvements.

Must-Have Skills

3+ years of employee and performance management experienceBachelor's degree or equivalentor 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

1+ years of performance metricsprocess improvement or lean techniques experience

Required Skills

employee managementperformance managementlean techniquesprocess improvementdata-driven decisionsforecast reviewsproductivity planningsafety managementquality assurancecross-functional collaborationproject managementflexible schedule

Hard Skills

Lean techniquesprocess improvementdata-driven decision makingforecast reviewsload balancesafety managementquality assuranceemployee performance managementproject managementcross-functional collaborationflexible schedule

Soft Skills

leadershipmentoringcommunicationproblem solvinganalytical thinkingadaptabilityteam motivation

Industry & Role

Industry Logistics

Job Function Lead and manage a mixed workforce to ensure safe, high-quality, on-time delivery of customer orders

Role Subtype Operations Manager

Keywords for Your Resume

operations managersalaried workforcehourly workforceforecast reviewsproductivity plansload balancesafetyqualityattendanceperformancedata-driven decisionsanalytical problem-solvingFirst mileMiddle mileLast mileflexible scheduleweekendsnightsholidaysBachelor's degreeLean techniquesprocess improvementemployee managementcross-functional collaborationcustomer delivery promiseson-siteCharlotteforecastinglean techniquessafety managementNC

Deal Breakers

Bachelor's degree required, 3+ years of employee and performance management experience, Willingness to work weekends/nights/holidays

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