About this role
This Licensed Operations Manager role supports the daily operations of a financial practice with a focus on leverage of advisor time. The position handles client service requests, post-meeting work, Salesforce updates, and licensed workflow tasks including due diligence research and securities-related support.
Key Responsibilities
- Provide licensed support for daily operations
- Update Salesforce with client info
- Schedule client meetings and manage follow-up documentation
- Research products, pricing, and carriers for information
- Set up/retrieve reports in the portfolio management system and provide fund values
Technical Overview
Key systems include Salesforce for client contact and preference information and a portfolio management system for setting up and retrieving reports. The work also involves producing and coordinating documentation for account applications and providing fund values and product-related information.
Ideal Candidate
The ideal candidate is a licensed professional who can support daily practice operations while also providing advisor-level support for client service and securities workflows. They should be strong with Salesforce for updating client information, comfortable coordinating client meetings and documentation, and capable of performing due diligence research and handling securities-related inquiries.
Must-Have Skills
Licensed supportUpdate Salesforce with client contact and preference informationSchedule meetings with clientsDocument and action follow-up tasksmeeting notesand next stepsComplete applications to the point of signature for advisorsConduct due diligence research for securities product recommendations
Tools & Platforms
Salesforceportfolio management system
Required Skills
Licensed operations supportSalesforce updatesclient meeting schedulingmeeting notes and follow-up documentationdue diligence researchproduct pricing researchcontacting carriersfund values provisionsecurities product and investment advisory services supportvariable insurance and annuities questionsaccount opening and maintenance formsapplications to signature pointportfolio management system report setup and retrievalcustomer communications
Hard Skills
Prepare correspondencePrepare reportsCoordinate special projectsOversee projectsadministration of various programsand processing functionsScheduling meetings with clientsUpdate Salesforce with client contact and preference informationAssist Lead Advisors with preparation and follow up for client meetingsDocument and action follow-up tasksmeeting notesand next stepsResearch productsResearch product pricingContact carriers for informationAnswer basic questions for clientsFill out necessary forms for opening or maintaining accountsComplete applications to the point of signature for advisors to finalize and approveSet up and retrieve reports in the portfolio management systemProvide fund valuesAnswer securities product-related questionsAnswer investment advisory services questionsCollaborate with financial associates to assist customer/member to purchasesellhold or exchange securities productsVerbal or written communications with prospective or existing customers regarding financial mattersConduct substantive research or information gathering for securities product recommendations or providing investment advice (due diligence)Obtain customer financial and/or suitability informationProvides licensed support
Soft Skills
Client-facing communicationCoordination and organizationAttention to detailProfessional written and verbal communicationFollow-through and task actioningCollaboration with financial associatesReliability in documenting next steps
Keywords for Your Resume
Operations Manager (Licensed)Licensed Operations ManagerOperations Managerlicensed supportSalesforceCRMclient contact and preference informationmeeting notesfollow-up tasksnext stepsschedule meetings with clientsportfolio management systemfund valuessecurities product questionsinvestment advisory servicesvariable insurance and annuitiesopen or maintain accountsapplications to the point of signaturedue diligencesubstantive researchproduct pricingcontacting carrierspurchase sell hold exchange securitiesverbal or written communicationsfinancial mattersforms for opening accountsclient meeting notesschedule meetings
Deal Breakers
Must be able to perform licensed support functions implied by the 'Licensed' operations manager scope, Must be able to update Salesforce with client contact and preference information
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile