Position Details

Salary $50K – $60K USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years or 5 years relevant experience

Education 2+ years experience or 5 years relevant experience

Category IT Support & Helpdesk

About this role

This role involves monitoring and troubleshooting IT systems in a federal government context, ensuring high availability and quick issue resolution.

Key Responsibilities

Monitor IT systems and escalate issues
Troubleshoot server and application problems
Document issues via tracking programs
Implement site features and functionality
Follow escalation procedures

Technical Overview

The technical environment includes Linux, Windows, AWS cloud services, CloudWatch, and system monitoring tools, with a focus on troubleshooting and incident escalation.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 2 years of experience in Linux and Windows environments, AWS cloud knowledge, and troubleshooting skills. They should be capable of monitoring systems, escalating issues appropriately, and working independently in a remote federal government setting.

Must-Have Skills

LinuxWindowsAWS Cloud knowledgeTroubleshootingEscalation procedures

Nice-to-Have Skills

VA or Federal Government experienceAWS CloudWatchDynaTrace

Tools & Platforms

AWS CloudWatchDynaTraceIssue tracking programs

Required Skills

LinuxWindowsAWSCloudWatchTroubleshootingIssue escalationMonitoring toolsServer administrationDynaTrace

Hard Skills

LinuxWindowsAWSAmazon Web ServicesCloudWatchDynaTraceTroubleshootingIssue escalationMonitoring toolsServer administration

Soft Skills

Attention to detailTroubleshooting mentalityCommunication skillsTime managementIndependent workTeamwork

Industry & Role

Industry Government/Public Sector

Job Function IT systems monitoring and support

Keywords for Your Resume

Systems AdministratorLinuxWindowsAWSAmazon Web ServicesCloudWatchTroubleshootingIssue escalationMonitoring toolsServer administrationDynaTraceIT supportHelpdeskRemote troubleshootingIncident managementFederal Government experienceIncident escalation

Deal Breakers

Lack of AWS or cloud experience, No remote work experience, Less than 2 years of relevant experience, No troubleshooting skills

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