About this role
Operations Technician II supports complex network systems through installation and maintenance while working a 24/7 operating center. The role involves troubleshooting difficult network issues and resolving complex trouble tickets, with flexibility required for rotating 24x7 shifts, weekends, and holidays.
Key Responsibilities
- Perform network systems installation and/or maintenance
- Resolve complex network problems across power, hardware, software, lines, modems, and terminals
- Use software and hardware tools to identify and diagnose network issues
- Install and maintain network monitoring equipment
- Resolve complex trouble tickets while covering 24/7 shifts
Technical Overview
This role focuses on network systems installation and ongoing maintenance, including diagnosing complex network problems across power, network hardware and software, lines, modems, and terminals. It also includes using software and hardware tools for network monitoring and troubleshooting, plus maintaining network monitoring equipment and handling complex trouble tickets.
Ideal Candidate
The ideal candidate is an experienced Operations Technician II with 5+ years of related experience and strong technical skills supporting complex network installation and maintenance. They can troubleshoot difficult network problems involving power, hardware, software, lines, modems, and terminals, and they are comfortable working rotating 24x7 shifts, including weekends and holidays, while resolving complex trouble tickets.
Must-Have Skills
Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activitiesMinimum 5+ yrs related experience in specific area or equivalentResolve complex network problems involving powernetwork hardware and softwarelinesmodems and terminalsUse software and hardware tools to identify and diagnose network status and problemsConduct complex network monitoring equipment installation and maintenance activitiesResolve complex trouble ticketsCoverage of various 24x7 shiftsholidaysweekends
Tools & Platforms
software and hardware tools (unnamed)network monitoring equipment (unnamed)trouble tickets (ticketing)
Required Skills
network systems installation and/or maintenancetroubleshoot complex network problemspower troubleshootingnetwork hardwarenetwork softwarelinesmodemsterminalssoftware and hardware toolsnetwork status diagnosisnetwork monitoring equipment installation and maintenancecomplex trouble tickets24/7 operating center24x7 shifts
Hard Skills
Network systems installation and/or maintenance activities24/7 operating center coverageResolve complex network problemsNetwork hardware troubleshootingNetwork software troubleshootingPower troubleshootingTroubleshoot linesTroubleshoot modemsTroubleshoot terminalsSoftware tools to identify and diagnose network status and problemsHardware tools to identify and diagnose network status and problemsComplex network monitoring equipment installation and maintenance activitiesComplex trouble tickets
Soft Skills
Flexibility for 24x7 shiftsAbility to work holidays and weekendsProblem-solvingTeamwork (implied by operating center coverage)Communication in resolving trouble tickets (implied)
Keywords for Your Resume
Operations Technician IInetwork systems installation and/or maintenance24/7 operating centerFlexibility is essential24x7 shiftsholidaysweekendscomplex network problemspowernetwork hardwarenetwork softwarelinesmodemsterminalssoftware and hardware toolsnetwork statusnetwork monitoring equipmentinstallation and maintenance activitiescomplex trouble ticketsAssociate degreeMinimum 5+ yrs related experiencetechnical certification (may require)network systems installation
Deal Breakers
Minimum 5+ years related experience required, Must be able to cover various 24x7 shifts, holidays, and weekends, Must demonstrate ability to resolve complex network problems (power, hardware/software, lines, modems, terminals)
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