About this role
Senior analyst supporting Oracle HCM Cloud with Time & Absence, including requirements, configuration, testing, and production issue resolution; travel to client sites for OSS services as part of Deloitte GPS practice.
Key Responsibilities
- Provide O&M support for Oracle cloud apps; Resolve incidents end-to-end; Design enhancements; Stabilize operations; Partner with client teams
Technical Overview
Oracle HCM Cloud Time & Absence module experience; O&M/AMS; incident management; SLA-driven support; production environment optimization; stakeholder communications.
Ideal Candidate
The ideal candidate is a senior Oracle HCM/Time & Absence specialist with 2+ years in HCM Cloud and 1+ year in Time & Absence, capable of end-to-end process support, incident resolution, and traveling 5-10% for client engagements.
Must-Have Skills
2+ years of experience supporting Oracle HCM Cloud including requirementsconfiguration supporttestingand production issue resolution1+ year of hands-on experience with the Oracle HCM Time and Absence modulesupporting end-to-end time and absence processestroubleshooting issuesand assisting with enhancementsBachelor's degreeAbility to travel 5-10%Must be legally authorized to work in the United States without the need for employer sponsorship
Nice-to-Have Skills
1+ year of Operations & Maintenance (O&M) / Application Management Services (AMS) experienceincluding incident/request managementSLA-driven supportand ongoing optimization in a production environment
Tools & Platforms
Oracle HCM CloudTime & Absence moduleAMS / O&M tooling
Required Skills
Bachelor's degree; 2+ years Oracle HCM Cloud; Time & Absence module experience; incident management; root-cause analysis; SLA; O&M; AMS
Hard Skills
Oracle HCM CloudTime & Absence modulerequirements gatheringconfiguration supporttestingproduction issue resolutionincident managementroot-cause analysisService Level AgreementO&MAMS
Soft Skills
communicationstakeholder managementteam collaborationproblem-solvinganalytical thinkingattention to detail
Keywords for Your Resume
oracle hcm cloudtime & absence moduletime and absenceincident managementroot-cause analysisslaservice level agreemento&mamsbachelor's degreetravel 5-10%us work authorizationno sponsorshipconfigurationtestingincidentproduction supportrequirements gatheringOracle HCM CloudTime & AbsenceTime & Absence moduleIncident managementRoot-cause analysisSLAO&MAMSBachelor's degreeTravel 5-10%
Deal Breakers
Sponsorship required, No travel willingness
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