About this role
The role focuses on managing and optimizing order processes, ensuring accurate data, and delivering strong customer service in a fast-paced logistics environment.
Key Responsibilities
- Oversee order management tasks
- Resolve system flow issues
- Maintain item-level data
- Communicate with customers and suppliers
- Perform KPI-driven tasks
Technical Overview
Uses Microsoft Excel (including macros) and multiple systems to track orders, invoices, pricing, and data accuracy; KPI-driven, with emphasis on process Improvement and cross-functional collaboration.
Must-Have Skills
Minimum 1 year of customer service or account coordination-related experienceProficient in Microsoft Excel; able to navigate multiple systemsAvailable to work flexible schedule including some weekends and holidays
Nice-to-Have Skills
Bachelor's degree a plus!Supply chain knowledgeStrong written and verbal communication skillsStrong attention to detailTeam-oriented; able to work collaboratively in fast-paced environmentAbility to work independentlyAbility to think creativelystrategically and navigate through the gray to resolve issues in a timely mannerProcess-oriented; able to identify gaps and opportunities for improvementExperience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
Tools & Platforms
Microsoft Excel
Required Skills
Minimum 1 year of customer service or account coordination-related experienceProficient in Microsoft Excel; able to navigate multiple systemsFlexible schedule including some weekends and holidays
Hard Skills
Microsoft ExcelExcel Macros
Soft Skills
customer servicecommunicationproblem-solvingorganizationmultitaskingteamworkattention to detail
Keywords for Your Resume
Order Management Analystorder managementcustomer experienceexception managementinventory managementforecastingreplenishing stockinvoicingpricingMicrosoft ExcelExcel Macrosflexible scheduleweekendsholidayshigh school diplomateam-orientedindependentprocess improvementcustomer servicesupply chain knowledgecommunicationExcelHigh school diploma
Deal Breakers
Bachelor's degree preferred, High school diploma required, Must be able to work weekends/holidays
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