About this role
Partner Operations Specialist responsible for day-to-day performance of background screening data partners, SLA management, cost reconciliation, routing oversight, and PBSA-compliant documentation in a remote, regulated environment.
Key Responsibilities
- Serve as primary contact for data partners
- Manage communications and escalations across data quality and fulfillment
- Track partner performance vs SLAs
- Reconcile partner costs and invoicing
- Maintain audit-ready partner files
Technical Overview
Primarily operations-focused; leverages standard office tools and vendor management systems to manage partner relationships, SLAs, invoicing, and PBSA compliance.
Ideal Candidate
The ideal candidate is an operations professional with 2-4 years in vendor operations in a regulated environment, strong SLA and cost management skills, PBSA exposure, and proficiency in Microsoft Office and vendor management systems.
Must-Have Skills
Associate's or Bachelor's degree in BusinessOperationsor a related field2 to 4 years of experience in vendor operationspartner managementor a similar operational role in a regulated environmentDemonstrated ability to manage SLAsmonitor partner performanceand resolve operational issues without routine oversightExperience with cost reconciliationfee schedule managementor invoicing coordinationStrong organizational skills with the ability to manage multiple partners and workstreams simultaneouslyProficiency in Microsoft Office and comfort working within operational or vendor management systemsBackground screening or CRA industry experience is strongly preferred; PBSA compliance standards and court access fee structures is a plusA dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.
Nice-to-Have Skills
PBSA compliance standards and court access fee structures is a plus
Tools & Platforms
Microsoft OfficeVendor management systems
Required Skills
Associate's degreevendor operationsSLA managementpartner monitoringissue resolutioncost reconciliationinvoicing coordinationMicrosoft Officevendor management systemsPBSA compliance
Hard Skills
Associate's degree2 to 4 years of vendor operations experienceSLA managementpartner performance monitoringresolution of operational issues without routine oversightcost reconciliationfee schedule managementinvoicing coordinationMicrosoft Officevendor management systemsPBSA compliance standardscourt access fee structuresaudit readiness
Soft Skills
Strong organizational skillsability to manage multiple partners and workstreamsclear and professional communicationindependencedetail-orientedproblem-solving
Keywords for Your Resume
partner operationsvendor managementsla managementpbsa compliancecourts access fee structurescost reconciliationinvoicing coordinationremoteregulated environmentmicrosoft officevendor management systemscontract managementaudit readinesssla performance monitoringpbsamicrosoft Officepartner management
Deal Breakers
Less than 2 years of vendor operations experience, Inability to work remotely or manage multiple partners
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