About this role
Partner Solution Engineer responsible for enabling Zoom Virtual Agent across partner ecosystems, delivering technical guidance, architecture patterns, and hands-on demos to accelerate customer deployments.
Key Responsibilities
- Partner enablement
- Content creation (guides, architectures, labs)
- Demos and office hours
- Architecture validation for ZVA projects
- Enable partners to deliver ZVA independently
Technical Overview
Focus on GenAI in CX, LLMs, RAG, API integration with RESTful patterns, and partner enablement content. Hands-on experience with OpenAI/Azure OpenAI/Google Cloud AI and embedding these into partner solutions.
Ideal Candidate
The ideal candidate is a senior pre-sales engineer with 4+ years in technical pre-sales or AI consulting, deep understanding of GenAI concepts (LLMs, RAG, agentic AI), and hands-on experience with OpenAI/Azure OpenAI and other AI platforms. They can translate AI concepts into partner-ready architectures and demos, and effectively enable partners to deploy Zoom Virtual Agent solutions.
Must-Have Skills
4+ years of technical pre-salessolutions engineeringor AI consulting for SaaS/AI productsStrong understanding of GenAI concepts (LLMsRAGagentic AI) and embedding AI in business workflowsPrompt engineering skills and knowledge of frontier modelsRESTful API integration principlesincluding authentication methods and JSON payloadsExperience delivering technical presentations and product demonstrationsAbility to enable partners with guidance to positionselland deploy solutions
Nice-to-Have Skills
Experience enabling technology partners through technical docs or reference architecturesHands-on AI solution implementation using OpenAIAzure OpenAIGoogle AI or similarExperience integrating AI into enterprise platforms (contact centerCRMworkflow automation)
Tools & Platforms
OpenAIAzure OpenAIGoogle Cloud AILangChainRESTful APIsJSONOIDC / OAuthDemosLabsSales enablement tools
Required Skills
4+ years in technical pre-sales/solutions engineering or AI consultingGenAI concepts (LLMsRAGagentic AI)prompt engineeringRESTful API integrationOpenAI/Azure OpenAI/Google Cloud AIarchitecture guidancedemos/labs
Hard Skills
Generative AILLMsRAGAgentic AIRESTful API integrationAPIsJSON payloadsAuthentication methodsOpenAIAzure OpenAIGoogle Cloud AILangChainFastAPIPythonTypeScriptJavaJavaScriptContainerizationDockerAzurePineconeSupabaseZero Trust
Soft Skills
Verbal communicationTechnical presentationsCollaborationMentorshipProactivenessAmbiguity tolerance
Keywords for Your Resume
zva partner solution engineerzoom virtual agentremotepre-salessolutions engineeringai consultingprompt engineeringgenaillmsragpartner enablementarchitecture validationdemoslabsopenaiazure openaigoogle cloud airestful apiapi integrationsaascxcustomer experiencepre-sales engineerpartner solution engineerzva
Deal Breakers
Less than 4 years in pre-sales/solutions engineering or AI consulting, No experience with GenAI concepts (LLMs, RAG, agentic AI), No RESTful API integration experience, Not comfortable in partner-facing roles
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