✦ Luna Orbit — Customer Success & Support

Patient Enrollment Representative

at Hera

📍 Remote, US Remote 💰 $25 – $50 USD / year Posted March 12, 2026
Salary $25 – $50 USD / year
Type Contract
Experience entry
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

This role involves guiding families through the onboarding process for geriatric care management services, ensuring smooth communication and documentation handling remotely.

  • Convert referrals into clients
  • Guide families through onboarding
  • Coordinate with care team
  • Help families navigate technology
  • Fix friction in intake process

Utilizes telehealth platforms, electronic health records, and insurance systems to facilitate onboarding and care coordination remotely.

The ideal candidate is a compassionate and organized individual with excellent communication skills, experienced in healthcare onboarding and care coordination. They should be comfortable navigating telehealth technology and managing patient documentation.

Excellent communication skillsAbility to navigate telehealth technologyExperience in onboarding or care coordination
Healthcare industry experienceMedicare knowledgeCustomer relationship management
Telehealth platformsElectronic health recordsInsurance verification systems
Customer ServiceCare CoordinationTelehealthInsurance VerificationDocumentation ManagementRelationship BuildingRemote WorkMedicareHealthcarePatient Onboarding
Customer ServiceRelationship BuildingOnboardingCare CoordinationTechnology NavigationTelehealthInsurance VerificationDocumentation Management
CommunicationEmpathyProblem-solvingOrganizationRelationship-buildingAdaptability
Industry Healthcare & Medical
Job Function Care onboarding and family support in healthcare services
Customer ServiceCare CoordinationTelehealthInsurance VerificationOnboardingDocumentation ManagementRelationship BuildingRemoteMedicareHealthcareFamily SupportPatient OnboardingCare ManagementTechnology NavigationRemote Work

Lack of healthcare or care coordination experience, Inability to work remotely in US, Poor communication skills

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile