Patient Experience Coordinator

The Patient Experience Coordinator serves as the first point of contact for patients, managing scheduling, inquiries, and documentation in a healthcare setting remotely.

• Manage patient calls and scheduling
• Coordinate care and follow-up
• Review patient requests and provider orders
• Document interactions in EHR
• Escalate clinical questions

Handles medical scheduling, patient access, and documentation within Electronic Health Records, supporting healthcare operations and patient satisfaction.

The ideal candidate is an experienced healthcare professional with over 5 years in medical scheduling or patient access, possessing excellent communication skills and familiarity with electronic health records. They are patient, organized, and capable of managing high-volume patient interactions remotely.