Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Operations & Logistics

About this role

The Patient Transportation Representative provides transportation services for members by driving them to and from health service centers and coordinating pickup and service status updates. The role requires independent field work with strong communication and customer service.

Key Responsibilities

Drive members/patients to health service centers
Coordinate service with affiliates and members
Update service status in the platform for monitoring and compliance
Follow up on service provided and make changes as needed
Work independently with punctuality and attention to details

Technical Overview

This is a field-based logistics role that includes coordinating transportation services and updating service status in a platform to support monitoring and compliance. It runs on an 8-hour Monday–Friday schedule with possible alternate Saturdays and potential long-distance driving.

Ideal Candidate

The ideal candidate is a field-capable transportation professional who can safely drive members to health service centers and coordinate pickups with affiliates and members. They hold the required Category 4 Driver's License (Chauffer's license), Certificate of Law 300, and a National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification, with strong punctuality, communication, and customer service skills.

Must-Have Skills

Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public ServicesCategory 4 Driver's License (Chauffer's license) in good standingCertificate of Law 300Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification or obtained within 15 days of hire

Nice-to-Have Skills

High school diploma/GEDAssociate degree in an area related to health1 year of related customer service experienceExperience working with geriatric

Tools & Platforms

platform (service status tracking)

Required Skills

drive members/patientscontact affiliate to confirm coordinated servicecontact member near pickup locationfollow up on service providedupdate service status in platformmonitoringcompliancecustomer servicework independentlypunctualattention to detailsempathetic

Hard Skills

Drive members/patients to their health service centersContact affiliate to confirm coordinated serviceContact member to report they are near pickup locationFollow up on service providedUpdate service status in the platformEnsure effective monitoring and complianceProvide transportation services for members

Soft Skills

Work independentlyPunctualAttention to detailsEmpathetic to the situations of othersStrong communicationCustomer service skills

Certifications

Required

National CPR Foundation Cardiopulmonary Resuscitation (CPR)

Industry & Role

Industry Healthcare

Job Function Provide member transportation and coordinated service status updates to ensure compliant healthcare access

Role Subtype Transportation Specialist

Keywords for Your Resume

Patient Transportation RepresentativePatient Transportationtransportation services for membersDrives members/patientshealth service centerscoordinated servicepickup locationservice providedservice statusplatformmonitoringcompliancecustomer service skillsindependentlypunctualAuthorization for Medical Care certificationBureau of Transportation and Other Public ServicesCategory 4 Driver's LicenseChauffer's licenseCertificate of Law 300National CPR Foundation Cardiopulmonary Resuscitation (CPR)8-hour shiftMonday through Fridayoperational hours of 6:00 am - 11:00 pmAlternate Saturdaysup to 100% travelMetroNorthNortheastSouthcustomer service

Deal Breakers

Must have Category 4 Driver's License (Chauffer's license) in good standing, Must have Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services, Must have Certificate of Law 300, Must have National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification (or obtain within 15 days of hire)

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