Position Details
About this role
Support specialists assist clients in utilizing HCM and payroll software, providing technical support and ensuring customer satisfaction.
Key Responsibilities
- Provide inbound support for HCM solutions
- Assist with customer inquiries via calls and webforms
- Escalate issues as needed
- Maintain customer communication logs
- Support training on HCM applications
Technical Overview
Role involves supporting iSolved HCM, payroll, and web-based applications, with proficiency in Microsoft Office and troubleshooting skills.
Ideal Candidate
The ideal candidate is an entry-level support specialist with at least 2 years of payroll experience and familiarity with HCM solutions like iSolved. They possess strong communication and customer service skills, with technical troubleshooting abilities to assist clients effectively.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of payroll experience, No experience supporting HCM solutions, Inability to work remotely, No customer service background
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