✦ Luna Orbit — IT Support & Helpdesk

PC Technician

at blueteam

📍 Boca Raton, FL, US Remote Posted March 07, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote technical support for computer systems and peripherals, ensuring optimal performance and resolving hardware/software issues efficiently.

Key Responsibilities

  • Install and configure hardware
  • Troubleshoot hardware/software issues
  • Provide remote support
  • Document support requests
  • Maintain system security

Technical Overview

Supports desktop hardware, operating systems, and software applications, utilizing ticketing and remote support tools to troubleshoot and repair IT equipment.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with 1+ years of experience in hardware and software troubleshooting, capable of providing remote support and documentation. Certification in ITIL is preferred.

Must-Have Skills

Hardware troubleshootingSoftware supportCustomer communicationRemote supportTicket documentation

Nice-to-Have Skills

ITIL certificationNetwork troubleshootingActive DirectorySCCM

Tools & Platforms

Ticketing systemsRemote support toolsImaging software

Required Skills

Hardware troubleshootingOperating systemsTroubleshootingTicketing systemsRemote supportCustomer communicationSystem imagingSecurity patchesHardware repairCustomer support

Hard Skills

Desktop hardwareOperating systemsSoftware applicationsTroubleshootingSystem imagingWorkstation setupSecurity patchesTicketing systemsInventory managementRemote supportHardware repairCustomer support

Soft Skills

Problem-solvingCommunicationCustomer serviceTeamworkOrganizationTechnical aptitude

Certifications

Required

ITIL

Preferred

ITILCompTIA A+Microsoft Certified

Industry & Role

Industry Information Technology
Job Function Provide remote technical support for computer hardware and software

Keywords for Your Resume

Desktop hardwareOperating systemsTroubleshootingSystem imagingWorkstation setupSecurity patchesTicketing systemsRemote supportHardware repairCustomer supportITILRemote support toolsCustomer communicationTicket documentationHardware troubleshooting

Deal Breakers

Lack of troubleshooting experience, No ITIL or relevant certifications, Inability to work remotely

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