Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Motivated PC Technician to install, configure, maintain, and troubleshoot desktop/laptop computers and peripherals. Provides frontline IT support to end users and helps manage IT assets and security settings.

Key Responsibilities

Install and configure computers/printers; diagnose hardware/software/network issues; provide end-user support via tickets; perform software updates and data backups; manage user accounts and permissions

Technical Overview

Role spans hardware/software troubleshooting, DESKTOP support, AD/Microsoft 365 usage, and ITSM ticket handling with potential vendor coordination.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with hands-on experience in end-user support, Office 365 administration, and desktop hardware troubleshooting, capable of balancing rapid ticket resolution with thorough documentation.

Must-Have Skills

End-user supportTroubleshootingTicketing systemHardware and software installationHelp desk experience

Required Skills

Active DirectoryMicrosoft 365Windows ServerITSM / ServiceNowPrinter managementVirus scanningData backupsHardware installationUser account managementSecurity settingsEnd-user supportHelp desk

Hard Skills

Active DirectoryMicrosoft 365Windows ServerITSM / ServiceNowPrinter setup and troubleshootingVirus scanningData backupsHardware and software installationUser account managementSecurity settings

Soft Skills

Customer serviceTroubleshootingDocumentationAttention to detailCommunicationTeamwork

Industry & Role

Industry Technology

Job Function Provide desktop/endpoint IT support and maintain IT equipment and procedures

Role Subtype Desktop Support

Tech Domains Active Directory, Microsoft 365, Windows Server, ITSM / ServiceNow, Networking / TCP-IP, VoIP / Unified Communications

Keywords for Your Resume

pc techniciandesktop supportit supportend user supporthelp desk ticketstroubleshootingwindowsoffice365outlookteamsonedriveactive directorysecurity settingsdata backupsvirus scansinventory managementdocumentationuser accountspermissionsvendor coordinationhardware upgradesasset management

Deal Breakers

On-site work in Boca Raton, FL required, Experience in desktop support / help desk roles

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