Position Details

Type Full-Time

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This position provides Tier I–II technical support for desktop and laptop hardware, supporting government personnel at Macdill AFB, including troubleshooting, asset management, and IMAC services.

Key Responsibilities

Configure and support desktops/laptops
Troubleshoot hardware/software issues
Support remote access
Perform IMACs
Maintain asset documentation

Technical Overview

Focus on hardware troubleshooting, asset management, remote support, and IMAC procedures within a government defense setting.

Ideal Candidate

The ideal candidate is an entry-level PC Technician with strong troubleshooting skills, capable of supporting hardware, network, and end-user devices in a government or defense environment. They should be familiar with asset management and remote support procedures.

Must-Have Skills

Configure desktop PCs and laptopsTroubleshoot hardware/software issuesSupport remote accessPerform IMACsMaintain asset documentation

Nice-to-Have Skills

Network connectivity supportCybersecurity awarenessAsset management

Tools & Platforms

Imaging toolsRemote support tools

Required Skills

PC troubleshootingHardware supportNetwork supportAsset managementImagingConfigurationRemote accessTroubleshootingIMACs

Hard Skills

PC troubleshootingHardware supportNetwork supportAsset managementImagingConfigurationRemote accessTroubleshootingInstallMoveAddChange (IMACs)

Soft Skills

Customer serviceProblem-solvingCommunicationTeamworkAdaptability

Industry & Role

Industry Defense / Government

Job Function Providing technical support for end-user hardware and network environments in a government setting

Clearance & Visa

Clearance Required TS.SCI

Keywords for Your Resume

PC TechnicianHardware supportNetwork supportAsset managementImagingRemote accessTroubleshootingIMACsTS.SCIMacdill AFB

Deal Breakers

Lack of experience with hardware troubleshooting, No security clearance (TS.SCI), Unwillingness to support government/defense environments, Inability to work remotely or on-site at Macdill AFB

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