✦ Luna Orbit — IT Support & Helpdesk

PGIM Fixed Income - Specialist, Application Support Engineer (IT Service Management)

at Prudential Financial

📍 Newark, NJ, USA Unknown 💰 $115K – $135K USD / year Posted March 29, 2026
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Position Details

Salary $115K – $135K USD / year
Type Full-Time
Experience mid
Exp. Years 4+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Application Support Engineer providing production support for front/back office systems, managing incidents and changes in a production environment within a financial services context.

Key Responsibilities

  • Provide application support for systems used by front and back office functions across end-users, troubleshoot business issues, solve problems to diverse investment teams
  • Ownership and accountability for operation, monitoring and integrity of the technology platform
  • Available to be on-call for failure escalations on a rotation basis
  • Ownership and participation in incident and problem management processes
  • Interface with internal business and technology stakeholders to ensure stability and change adherence

Technical Overview

Technical scope includes SQL databases (MS SQL preferred), Linux environments, Autosys scheduling, and cloud platforms (AWS/Azure). Strong emphasis on ITSM, incident response, and on-call readiness.

Ideal Candidate

The ideal candidate is an experienced application support engineer with 4+ years in ITSM, strong knowledge of AWS/Azure, SQL, Linux, and on-call incident management within the financial industry.

Must-Have Skills

4+ years of experience in Technology Application Support or SREExperience working in the Financial industryExperience with AWS and/or AzureSQL (MS SQL preferred)LinuxAutosysOn-call availabilityStrong communication skills

Tools & Platforms

AutosysAmazon Web ServicesAWSMicrosoft AzureAzureMS SQL ServerLinux

Required Skills

SQL (MS SQL preferred)SQLLinuxAutosysAWSAmazon Web ServicesAzureMicrosoft AzureCloud technologiesApplication supportIncident managementProblem managementIT Service Management (ITSM)On-callMonitoringProduction environmentDocumentation

Hard Skills

SQL (MS SQL preferred)SQLLinuxAutosysAWSAmazon Web ServicesAzureMicrosoft AzureCloud technologiesApplication supportIncident managementProblem managementIT Service Management (ITSM)On-callMonitoringProduction environmentDocumentation

Soft Skills

Strong communicationTeam playerEnthusiasticInterpersonal skillsRelationship building

Industry & Role

Industry Finance & Accounting
Job Function Provide production application support and ITSM incident management for investment front/back office systems.
Role Subtype IT Support Specialist
Tech Domains Amazon Web Services, Microsoft Azure, Linux, SQL / PostgreSQL, Autosys

Keywords for Your Resume

application support engineerit service managementincident managementproblem managementon-callproduction environmentcloud technologiesawsamazon web servicesazuremicrosoft azurems sqllinuxautosysitsmfinancial industryon-call rotationsdocumentationapplication support

Deal Breakers

Lack of AWS/Azure experience, No SQL or Linux experience, No on-call availability

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