Position Details

Salary $18 – $30 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This is a full-time Pharmacy Technician Call Center role supporting Rx Savings Solutions members. You answer inbound calls and make outbound calls to educate members about prescription cost savings and assist with pharmacy claims and prescription transfers.

Key Responsibilities

Answer incoming calls from members/customers
Assist members with savings opportunities using the company software system
Assist with pharmacy claims processing issues
Coordinate internal resolution of customer issues
Make outbound calls via the Rx Savings Solutions online portal

Technical Overview

The role operates within Rx Savings Solutions processes and uses the Rx Savings Solutions online portal for member requests. Responsibilities focus on call handling workflows and accurate support for pharmacy claims processing and member education.

Ideal Candidate

The ideal candidate is an entry-level Pharmacy Technician with healthcare call center or retail pharmacy experience and strong customer service skills. They are comfortable handling inbound and outbound calls, assisting members with prescription cost savings, and supporting pharmacy claims processing.

Must-Have Skills

healthcare call-center experience or retail pharmacy experienceexceptional customer service skillsanswer incoming calls from Company members/customersassist members with directions to identify and realize savings opportunitiesassist members on all issues related to processing of pharmacy claimsmake outbound calls to members who request service via the Rx Savings Solutions online portalmake outbound calls to members through an au

Nice-to-Have Skills

Not specified

Tools & Platforms

Rx Savings Solutions online portal

Required Skills

customer servicecall centerinbound callsoutbound callspharmacy claims processingprescription transferRx Savings SolutionsCoverMyMedssavings educationmember support

Hard Skills

pharmacy claims processingprescription transfer between retail pharmaciescustomer call center operationsinbound callsoutbound callsRx Savings Solutionsprescription cost savings educationmember/customer serviceinternal resolution of customer issues

Soft Skills

exceptional customer service skillscommunicationeducating membersproblem-solvingempathyservice-minded attitudecustomer interaction

Industry & Role

Industry Healthcare

Job Function Provide phone-based pharmacy technician support to help members understand and lower prescription costs.

Role Subtype Customer Support Specialist

Keywords for Your Resume

Pharmacy Technician (Call Center)Pharmacy Techniciancall center repcall centerRx Savings SolutionsCoverMyMedspharmacy claimsprocessing of pharmacy claimsprescription transferretail pharmacy experiencehealthcare call-center experienceinbound callsoutbound callscustomer servicemember educationsavings opportunitiesRx Savings Solutions online portaltraining dayson-site presencehybrid work scenario

Deal Breakers

Must have healthcare call-center experience or retail pharmacy experience (as stated)

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