Position Details

Salary $21 – $24 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category ERP & CRM Systems

About this role

Provide field and remote support for restaurants using the TOAST POS platform. Install POS hardware, train restaurant teams, and offer ongoing customer service, with travel and flexible hours as needed.

Key Responsibilities

Install and support TOAST POS customers in the field
Train restaurant staff and managers on TOAST POS
Provide remote high-level support as needed
Troubleshoot and assist with POS issues while escalating appropriately
Maintain a flexible schedule including weekends/late nights and overnight travel

Technical Overview

Support and troubleshoot TOAST POS deployments in restaurant environments, including installation and training. Comfortable with basic computer technology and supporting terminals, printers, and related hardware.

Ideal Candidate

The ideal candidate has management-level experience specifically using TOAST POS in a restaurant setting, and is comfortable supporting restaurant teams in the field and remotely. They can install and train on POS systems, communicate clearly with managers and decision makers, and handle occasional weekend or late-night support with a flexible schedule.

Must-Have Skills

TOAST POS platform experience in a restaurant setting as supervisors or ManagersAbility and willingness to learn new and other POS solutions like SquareField role requirements (no Mass Transit sufficient)Ability to provide support with a reliable vehicle and legal vehicle insuranceComfort using front and back of house terminology

Nice-to-Have Skills

Experience with Square POS

Tools & Platforms

Toast POSSquare

Required Skills

Toast POSTOAST POSPOS installationPOS trainingrestaurant operationsfront of house terminologyback of house terminologySquareremote supportfield supportcustomer servicebasic computer technology

Hard Skills

Toast POS platformRestaurant operationsFront of house terminologyBack of house terminologyPOS installationPOS trainingPOS customer supportRemote supportTicketless issue troubleshooting (implied from support role)Basic computer technologyHardware support for terminalsHardware support for printersHardware support for smaller devicesHardware lifting (10# mild lifting)

Soft Skills

Excellent verbal communicationTeaching groups of restaurant staffCustomer serviceProfessional demeanorFriendly attitudeComfort speaking to restaurant managers and decision makersAbility to adjust on the flyTenacious professionalHonestFlexible schedule managementGroup instructionStakeholder communication

Industry & Role

Industry SaaS

Job Function Support and train restaurants on TOAST POS through field installations and ongoing customer support.

Role Subtype IT Support Specialist

Keywords for Your Resume

Phoenix- POS System Support SpecialistPOS System Support SpecialistToast POSTOAST POSSquarerestaurant operationsfront of house terminologyback of house terminologyPOS installationPOS trainingPOS customer supportfield rolereliable vehiclelegal vehicle Insurancedriver's licenseremote supportteaching groupsflexible scheduleweekend worklate-night workovernight travel

Deal Breakers

Must have TOAST POS platform experience as a restaurant supervisor or manager, Must live within PHX Metro (Greater Phoenix AZ metro) per posting, Must have a reliable vehicle, legal vehicle insurance, and a legal, government-issued driver's license, Mass Transit is not sufficient for this field role

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