Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Some college education in Business, Accounting, Marketing or related field

Category Customer Success & Support

About this role

This role involves overseeing daily table game operations in a casino, supervising dealers, ensuring compliance with gaming regulations, and providing excellent customer service. The manager will handle staffing, disputes, and operational standards.

Key Responsibilities

Supervise table game operations
Ensure regulatory compliance
Manage dealer staff
Handle customer disputes
Maintain operational standards

Technical Overview

Focus on casino table game management, staff supervision, regulatory compliance, and customer service within a hospitality environment.

Ideal Candidate

The ideal candidate is a customer-focused professional with supervisory experience in casino table games, familiar with gaming regulations, and capable of managing staff and customer issues effectively. They should be eligible for a Missouri Gaming license.

Must-Have Skills

Customer serviceSupervisory experienceCasino operations knowledgeMicrosoft OfficeEnglish communication

Nice-to-Have Skills

Experience in casino environmentDealing experienceKnowledge of gaming regulationsBackground check clearance

Tools & Platforms

Microsoft OfficeExcel

Required Skills

Customer serviceSupervisory experienceCasino operationsMicrosoft OfficeExcelGaming regulationsCash handlingDispute resolution

Hard Skills

Casino OperationsTable GamesCustomer ServiceStaff SupervisionRegulatory ComplianceMicrosoft OfficeExcelCommunication SkillsCash HandlingDispute Resolution

Soft Skills

LeadershipCommunicationTact and DiplomacyCustomer FocusProblem-solvingTeamwork

Certifications

Required

Missouri Gaming license

Industry & Role

Industry Gaming & Hospitality

Job Function Oversee casino table game operations and staff to ensure compliance and customer satisfaction

Role Subtype Customer Success & Support

Clearance & Visa

Clearance Required Must be eligible for a Missouri Gaming license and pass a background check

Visa Sponsorship No

Keywords for Your Resume

casinotable gamespit managercustomer servicesupervisory experiencegaming regulationsdealers supervisioncash handlingdispute resolutionMicrosoft OfficeExcelKansas CityMissouri Gaming licensecasino operationscustomer supportshift work

Deal Breakers

No casino or supervisory experience, Lack of Missouri Gaming license, Inability to pass background check

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Pit Manager, Table Games

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